Ooma Office
Customer Reviews

Saved our Business

Had multiple service outages with my old carrier, Ooma fixed all that. Reliable and trustworthy.

This has been an easy experience

Using Ooma in office was a new learning experience but so far have enjoyed the product

Still learning new things

It's going to take us a while to get acclimated but so far, so good especially during COVID.

So Far, Not So Good

Texting problems, phones not forwarding properly, difficulty transferring calls. Overall, not impressed with OOMA. Issues took a while to fix.

Decent!!!

We started off with many issues and promises made that was not being delivered, I even looked into changing to another company the first week after switching to them but eventually and after many hours on the phone I was able to get the issues resolved and now I am happy with the services I am receiving, their features are somewhat limited in certain areas such as if you want a general VM for the company or if you just want to get call recording and not the whole bundle, They do not offer certain services in a smaller package or limited capacity so the price is too high for one service in a bundle of 5 services out of which you will never use 4 of them but they managed to work something out for me and I am now happy. The default announcements voices are not of the highest quality and sounds like a digital computer voice instead of a person's voice for the virtual receptionist, other than that it is a good alternative to the higher priced competition.

Good phone; inconsistent support

Customer service is inconsistent. You barricade yourselves behind 8xx numbers, & the person reached has a difficult accent & she found my issues utterly perplexing. Some support is in the US and some aren't.

Extra rental fees

I was told $50/mo by the sales rep. When I asked, I was told phones were no charge. I was told no extra hidden fees & taxes, only sales tax. I get my first bill and there are SIX lines of added fees and taxes which totaled right at $18 AND a $7 rental fee for the phones!

GREAT EMPLOYEES

GOOD SERVICE, TRICKY TO SET UP, NEED TO BE COMPUTER SAVVY

Great value with even better customer service and technical support

While I was pleased with the feature set and cost of the Ooma product line, I think the best part of my experience is with the customer service team. They have been easy to reach and the quality of the help is better than most. The team seems to be committed to the customer's satisfaction. Team members truly take ownership of any issue and see it through until resolution.

Overall a great system, but lacking features.

Ooma makes a great basic small business phone system. Very easy to implement and manage. It is perfect for the remote worker. We just gave each remote worker a phone, and they instantly became part of the office phone system. The call quality is excellent. Ooma is missing some features that their competitors offer, preventing them from becoming anything other than a system for very small businesses or sole proprietors. Missing are hunt groups, call rollover, and the ability to have a phone with multiple numbers and have each of those numbers ring on that phone. These missing features are essential for an office with multiple numbers and a receptionist. Ooma tries to use ‘ring groups’ to overcome this, but that does not replace the missing features. For anything other than a very small business, I would suggest evaluating other providers.