Ooma Business Text Messaging connects you with customers faster.

Business text messaging, also known as SMS (Short Message Service), MMS (Multi-Media Service) or business texting, is an increasingly popular communication tool companies use to engage customers and other stakeholders. Business text messaging delivers many benefits including high open rates, quick response times and higher conversion rates. Studies have shown that three of every 4 consumers prefer to receive order updates, appointment reminders and promotions via text message.

Business text messaging is distinct from personal texting because it involves using a business phone number, often for professional purposes. Business text messaging may include features like one-to-many messaging, messaging templates and may include different types of messaging automation.

Ooma Office Pro customers can send and receive up to 250 messages per month while Ooma Office Pro Plus customers can send and receive up to 1,000 messages per month. Once your customer account reaches these levels, an additional low rate is applied for each message that is sent and/or received. Need more messages? Contact Ooma customer support at 866-939-6662 for volume-based text messaging discounts.

Businesses need to be aware of and adhere to regulations, such as The Campaign Registry (TCR) in the United States. Businesses should obtain proper consent for sending messages and provide opt-out options to recipients. For more details regarding the Campaign Registry, please visit our blog or contact Ooma customer support at 866-939-6662.

Microsoft is encouraging all organizations to transition to Microsoft Teams since Skype was retired in 2021. Microsoft Teams is the place where Microsoft will be focusing on releasing new collaboration capabilities.