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Call forwarding for small business with Ooma Office

As businesses increasingly allow their employees to work on-the-go, the need for strong call forwarding becomes more important. With Ooma Office, call forwarding can be set up based on an extension’s specific needs and uses, making it easy to create settings that work best for each employee’s needs.

Enabling, disabling and toggling call forwarding with Ooma Office

When you set up call forwarding, all incoming calls to your extension will be temporarily redirected to the number that you specify. You also have the option of turning the call forwarding feature on and off from a phone using the End User Portal or the Ooma business phone app.

If you are using an analog phone, IP phone or the Ooma Office mobile app, you can follow these instructions:

Enabling call forwarding

Simply pick up your phone and dial *72. Once you are prompted, enter the phone number that will be receiving the forwarded calls, followed by the # button. The Ooma Office phone system will then confirm the number you entered.

Disabling call forwarding

Pick up your phone and dial *73. You will then hear a message from Ooma Office that the call forwarding has been disabled. By doing this action you will not only be disabling the feature, but clearing information about the forwarding number.

Toggling call forwarding

Once call forwarding is set up either through an extension phone or online, you can toggle the feature on and off. To begin, dial *74. Depending on the previous setting you determined, you will then hear a message from Ooma Office that call forwarding has been disabled or enabled.

Toggling call forwarding with the Ooma Office mobile app

Simply open the app and click “More” in the app menu. From there, you can click “Call Forward” to update your call forwarding preferences.

See more Ooma Office calling features here or watch the video below:

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FAQ’s

What is Call Forwarding, and how does it work?

Call Forwarding allows you to choose which phones will ring when someone calls your Ooma business phone number. You can direct calls to voicemail, a colleague’s extension number, or any external number.

Can I set up call forwarding so that my external phone rings if my Ooma Office device is offline?

Your account administrator can take care of that in the Ooma Office Manager portal at ooma.office.com. Navigate to SETTINGS, then Extensions, where they will select your extension. A pop-up screen with your record will appear; in the CALL HANDLING tab, select the option to send calls to a forwarding number when all devices are offline. Another pop-up screen will open for them to enter a forwarding number, like your smartphone number, to receive calls if your business phone line loses its internet connection.

Can I answer incoming calls on my Ooma Office mobile app?

Yes, you can set up your Ooma Office business calls to ring on your smartphone if you’re using the Ooma Office iOS app (version 5.0 or later), or the Android app (version 3.0 or later).

What is the “Require key press before answering forwarded calls” option?

This option requires you to press “1” on your phone’s keypad before answering a call to your mobile app. This is to prevent the call from being sent to your mobile phone’s voicemail if you don’t answer, when your mobile phone is turned off, or if you don’t have a signal.

Is Call Forwarding available to all users?

Yes, Call Forwarding is available to all Ooma Office subscribers.

Can I forward calls to an international number?

No, calls can only be forwarded to numbers in the U.S. and Canada.

Call Forwarding isn’t working for me. What’s going on?

If Call Forwarding isn’t working properly, make sure the number you’re forwarding to is correct, your receiving phone can receive calls, the ringer is turned on, and your Ooma Office subscription is active.

How do I turn call forwarding off?

You can turn off Call Forwarding by unchecking all destination options except for your Ooma device.

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