Ooma Telo
Frequently Asked Questions.

Log into your My Ooma account, navigate to Preferences and in the drop-down menu, select Voicemail, and adjust the Pickup timeout setting in the General Settings section to change the number of rings (or seconds) before voicemail picks up. [...]

Yes, you can create folders to organize your voicemail messages in the Voicemail widget located on your My Ooma dashboard, making it easier to manage them effectively. [...]

The Voicemail widget provides online access to voicemail messages, allowing playback, deletion and other management actions directly from the My Ooma dashboard. [...]

You can navigate through voicemail options using the keypad, accessing message playback, deletion and settings adjustments. You don’t have to wait for the voice prompts either, here’s a quick guide to using the number keys: Press 1 to get messages Press 2 to change settings Press 8 for more options Press 0 for Help [...]

Ooma Telo Base Station and Phone Genie can act as an advanced voicemail control center. Press the Play button to listen to the message, press the Trash Can button to delete a message, the Rewind button to return to the beginning of the message or go back to the previous message, the Fast Forward button to skip to the next message and the Volume buttons to change the volume. [...]

Ooma customers can store up to 100 messages, while Ooma Premier subscribers can store up to 250 messages. [...]

From Home: Press the play button on your Ooma Telo Base Station or Phone Genie to hear the messages. You can also pick up the phone and dial your own phone number. If you have an Ooma HD2 or HD3 handset, you can press the soft key for the “Voicemail” option. From Anywhere: Dial your Ooma number from any phone and hit * when your voicemail picks up to enter the navigation menu. You can also log into your My Ooma account online [...]

Pick up the phone and press the play button on your Ooma device. Follow the instructions to set your PIN, record your name, and create a greeting. [...]

There are several indicators:●      The play button on your Ooma device blinks orange.●      Ooma HD2 or HD3 handsets have a blinking blue light.●      You receive a notification on your My Ooma dashboard.●      Ooma Premier subscribers get email or text alerts if voicemail forwarding is enabled. [...]

To turn on call blocking: Log into your My Ooma account and navigate to the Call Blocking tab. Choose the level of protection that suits your needs from the call blocking slider or customize your protection by selecting options listed on the right. [...]