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Ooma Enterprise Resources and Use Cases

Case Studies | Video Case Studies | Use Cases
White Papers | Webinars

Case Studies

Compass Health logo

Healthcare center improves efficiencies and boosts patient experience.

Compass Health addresses patient needs faster with tailored UCaaS, Call Center, and SD-WAN that makes clinical application data top priority.

READ CASE STUDY
Northwestern Mutual logo

Insurance company replaces aging on-premise phone systems with one agile UCaaS system.

Northwestern Mutual had a range of older communications systems in multiple offices. Ooma migrated them to one easy-to-manage UCaaS system with the right features for three different types of users.

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Solstice logo

Insurance company improves call center agent productivity, management visibility.

Solstice Benefits needed more features for its call center agents that are working from home. Ooma delivered an agile UCaaS / Call Center solution that increased productivity and workforce optimization.

READ CASE STUDY
Elite Medical Center logo

Urgent care facility eliminates costly call center, improves response time.

Elite Medical is “on call” 24×7. It needed secure, reliable communications that never go down. Ooma deliverd UCaaS / Call Center and cybersecurity with SD-WAN and Palo Alto Networks solutions.

READ CASE STUDY
MSPB logo

Physician group standardizes communications across 20 locations, improves mobility.

Medical Specialists of Palm Beach (MSPB) needed an easy, mobile phone system with simplified fee structure for 60 doctors across 20 offices. Ooma deployed their new system without disruption.

READ CASE STUDY
FreshTap logo

Customized UCaaS delivers consistent call experience for 2 unique entities.

Ooma creates tailored call flows for premium packaging company in just one week. Now employees know when to answer as FreshTAP or DirectTAP in the office, warehouse, or on smartphones.

READ CASE STUDY

Video Case Studies

Tech consulting firm boosts customer service with flexible UCaaS.

DigiFX is a technology consulting firm with a wide range of customers. It chose Ooma Enterprise because Ooma’s flexibility and dedicated customer success team customizes solutions that just work!

WATCH VIDEO
Atira Property Management

Property management company maintains business continuity despite flood, new office.

Atira Property Management in Vancouver, B.C. wanted a reliable, consistent provider to meet tenant needs 24×7. Ooma Enterprise customer success heroes set Atira up without disruption.

WATCH VIDEO

Use Cases

LTE Internet and Wi-Fi® ensure communications and e-commerce never go down.

Businesses spanning all industries use Ooma Enterprise and Ooma Connect for reliable backup so your Internet never goes down and online orders keep coming during peak and non-business hours.

READ USE CASE

Fin Tech Firm supports 400+ brands with a customized call center for remote agents.

Financial technology firm achieved faster customer service with a customized Call Center system that identifies each client brand and routes them to agents with the right skill set to serve callers.

READ USE CASE

Multi-National Company provides better functionality and services for thousands of users.

A large, global company migrated hundreds of locations from a traditional on premises phone system to a UCaaS system. It gained new features, productivity, savings and enabled remote agents without disruption.

READ USE CASE

National Pizza Chains drive efficiencies and revenues with customized UCaaS.

Two major pizza franchises were missing calls and orders. Now customized call flows and ring groups ensure calls are answered within 2 rings. Faster customer service improves satisfaction and revenues.

READ USE CASE

White Papers

8 Steps to Driving Customer Loyalty with tailor-made communication.

Ooma offers customized communications solutions that accelerate digital transformation and deliver smooth customer experiences

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On Demand Webinar
8 considerations to ensure your phone and communications systems keep going.

Speakers: Chris Burgy and Zeus Kerravala

Maintaining business continuity is more important now than ever before. You and your team must be immediately accessible and responsive to keep productivity high and your customers happy. IT teams are working overtime to enable remote workers with the systems and tools they need to work efficiently and maintain productivity from anywhere.

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6 Mistakes to Avoid When Choosing a Hosted VoIP Provider

Look for a hosted VoIP provider that provides all inclusive pricing and customization.

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Five UCaaS Myths Busted

Learn more about UCaaS as Dave Michels busts commonly held misconceptions.

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