"});}catch(e) {VWO._.vAEH(e);} try{}catch(e) {VWO._.vAEH(e);} return vwo_$('head')[0] && vwo_$('head')[0].lastChild;})("head")}}, R_709888_164_1_2_0:{ fn:function(log,nonce=''){return (function(x) { try{ var ctx=vwo_$(x),el; /*vwo_debug log("Revert","content",""); vwo_debug*/; el=vwo_$('[vwo-element-id="1743999276873"]'); el.revertContentOp().remove(); } catch(e) {VWO._.vAEH(e);} try{ var el,ctx=vwo_$(x); /*vwo_debug log("Revert","addElement","body"); vwo_debug*/(el=vwo_$('[vwo-element-id="1743999276874"]')).remove(); } catch(e) {VWO._.vAEH(e);} return vwo_$('head')[0] && vwo_$('head')[0].lastChild;})("head")}}, C_709888_143_1_2_0:{ fn:function(log,nonce=''){return (function(x) { try{ var _vwo_sel = vwo_$("`); !vwo_$("head").find('#1738274598968').length && vwo_$('head').append(_vwo_sel);}catch(e) {console.error(e)} try{}catch(e) {console.error(e)} try{}catch(e) {console.error(e)} return vwo_$('head')[0] && vwo_$('head')[0].lastChild;})("head")}}, R_709888_143_1_2_0:{ fn:function(log,nonce=''){return (function(x) { try{ var ctx=vwo_$(x),el; /*vwo_debug log("Revert","content",""); vwo_debug*/; el=vwo_$('[vwo-element-id="1738274598968"]'); el.revertContentOp().remove(); } catch(e) {console.error(e)} try{ var el,ctx=vwo_$(x); /*vwo_debug log("Revert","addElement","body"); vwo_debug*/(el=vwo_$('[vwo-element-id="1738274598970"]')).remove(); } catch(e) {console.error(e)} return vwo_$('head')[0] && vwo_$('head')[0].lastChild;})("head")}}},rules:[{"triggers":["11208124"],"tags":[{"id":"runCampaign","priority":0,"data":"campaigns.152"}]},{"triggers":["4930723"],"tags":[{"data":{"campaigns":[{"g":5,"c":143}],"type":"m"},"id":"metric","metricId":503586}]},{"triggers":["5028328"],"tags":[{"data":{"campaigns":[{"g":5,"c":117}],"type":"m"},"id":"metric","metricId":563461}]},{"triggers":["1704716"],"tags":[{"data":{"campaigns":[{"g":1,"c":162}],"type":"m"},"id":"metric","metricId":235454},{"data":{"campaigns":[{"g":1,"c":117}],"type":"m"},"id":"metric","metricId":235454},{"data":{"campaigns":[{"g":1,"c":164}],"type":"m"},"id":"metric","metricId":235454}]},{"triggers":["7423451"],"tags":[{"data":{"campaigns":[{"g":6,"c":143}],"type":"m"},"id":"metric","metricId":848630}]},{"triggers":["5028325"],"tags":[{"data":{"campaigns":[{"g":6,"c":117}],"type":"m"},"id":"metric","metricId":563458}]},{"triggers":["1704704"],"tags":[{"data":{"campaigns":[{"g":2,"c":162}],"type":"m"},"id":"metric","metricId":230441},{"data":{"campaigns":[{"g":2,"c":117}],"type":"m"},"id":"metric","metricId":230441}]},{"triggers":["4525308"],"tags":[{"data":{"campaigns":[{"g":7,"c":143}],"type":"m"},"id":"metric","metricId":514050},{"data":{"campaigns":[{"g":1,"c":152}],"type":"m"},"id":"metric","metricId":514050}]},{"triggers":["1424291"],"tags":[{"data":{"campaigns":[{"g":7,"c":117}],"type":"m"},"id":"metric","metricId":204935}]},{"triggers":["6544000"],"tags":[{"id":"runCampaign","priority":0,"data":"campaigns.117"}]},{"triggers":["1424288"],"tags":[{"data":{"campaigns":[{"g":3,"c":162}],"type":"m"},"id":"metric","metricId":204929},{"data":{"campaigns":[{"g":3,"c":117}],"type":"m"},"id":"metric","metricId":204929},{"data":{"campaigns":[{"g":2,"c":164}],"type":"m"},"id":"metric","metricId":204929}]},{"triggers":["6452636"],"tags":[{"data":{"campaigns":[{"g":8,"c":143}],"type":"m"},"id":"metric","metricId":748619},{"data":{"campaigns":[{"g":2,"c":152}],"type":"m"},"id":"metric","metricId":748619}]},{"triggers":["6544003"],"tags":[{"data":{"campaigns":[{"g":8,"c":117}],"type":"g"},"id":"metric","metricId":0}]},{"triggers":["5752172"],"tags":[{"id":"sampleVisitor","data":{"samplingRate":-2,"priority":2}}]},{"triggers":["1704707"],"tags":[{"data":{"campaigns":[{"g":1,"c":143}],"type":"m"},"id":"metric","metricId":230447}]},{"triggers":["5752184"],"tags":[{"id":"sampleVisitor","data":{"samplingRate":100,"priority":1}}]},{"triggers":["12797193"],"tags":[{"id":"runCampaign","priority":0,"data":"campaigns.162"}]},{"triggers":["1704710"],"tags":[{"data":{"campaigns":[{"g":2,"c":143}],"type":"m"},"id":"metric","metricId":230453}]},{"triggers":["3287873"],"tags":[{"data":{"campaigns":[{"g":5,"c":152}],"type":"m"},"id":"metric","metricId":401252}]},{"triggers":["1923682"],"tags":[{"data":{"campaigns":[{"g":4,"c":152}],"type":"m"},"id":"metric","metricId":255784}]},{"triggers":["1923679"],"tags":[{"data":{"campaigns":[{"g":3,"c":152}],"type":"m"},"id":"metric","metricId":255781}]},{"triggers":["1704713"],"tags":[{"data":{"campaigns":[{"g":3,"c":143}],"type":"m"},"id":"metric","metricId":230456}]},{"triggers":["4525311"],"tags":[{"data":{"campaigns":[{"g":9,"c":143}],"type":"m"},"id":"metric","metricId":514053}]},{"triggers":["3121940"],"tags":[{"id":"runCampaign","priority":4,"data":"campaigns.143"},{"priority":4,"data":"campaigns.164","id":"runCampaign"}]},{"triggers":["3718799"],"tags":[{"data":{"campaigns":[{"g":6,"c":152}],"type":"m"},"id":"metric","metricId":441452}]},{"triggers":["4448487"],"tags":[{"data":{"campaigns":[{"g":4,"c":143}],"type":"m"},"id":"metric","metricId":503583}]},{"triggers":["5028331"],"tags":[{"data":{"campaigns":[{"g":4,"c":117}],"type":"m"},"id":"metric","metricId":563464}]},{"triggers":["5"],"tags":[{"id":"checkEnvironment"}]},{"triggers":["8"],"tags":[{"priority":3,"id":"prePostMutation"},{"priority":2,"id":"groupCampaigns"}]},{"triggers":["9"],"tags":[{"priority":2,"id":"visibilityService"}]},{"triggers":["2"],"tags":[{"id":"runTestCampaign"}]},{"triggers":["75"],"tags":[{"id":"urlChange"}]}],pages:{"ec":[{"231838":{"inc":["o",["url","urlReg","(?i).*"]]}},{"1035338":{"inc":["o",["url","urlReg","(?i)^.*$"]]}}]},pagesEval:{"ec":[231838,1035338]},stags:{}}})(); ;;var commonWrapper=function(argument){if(!argument){argument={valuesGetter:function(){return{}},valuesSetter:function(){},verifyData:function(){return{}}}}const getVisitorUuid=function(){if(window._vwo_acc_id>=1037725){return window.VWO&&window.VWO.get("visitor.id")}else{return window.VWO._&&window.VWO._.cookies&&window.VWO._.cookies.get("_vwo_uuid")}};var pollInterval=100;var timeout=6e4;return function(){var accountIntegrationSettings={};var _interval=null;function waitForAnalyticsVariables(){try{accountIntegrationSettings=argument.valuesGetter();accountIntegrationSettings.visitorUuid=getVisitorUuid()}catch(error){accountIntegrationSettings=undefined}if(accountIntegrationSettings&&argument.verifyData(accountIntegrationSettings)){argument.valuesSetter(accountIntegrationSettings);return 1}return 0}var currentTime=0;_interval=setInterval((function(){currentTime=currentTime||performance.now();var result=waitForAnalyticsVariables();if(result||performance.now()-currentTime>=timeout){clearInterval(_interval)}}),pollInterval)}}; commonWrapper({valuesGetter:function(){return{}},valuesSetter:function(data){var vwo_uuid=data.visitorUuid;if(vwo_uuid){window.vwo_marketo_uuid=vwo_uuid}if(typeof window.MktoForms2!="undefined"&&vwo_uuid){window.MktoForms2.whenReady((function(marketForm){marketForm.addHiddenFields({vwo_uuid:vwo_uuid})}));return 1}return 0},verifyData:function(data){if(typeof data!=="undefined"&&data.visitorUuid!==undefined&&typeof window.MktoForms2!="undefined"){return data.visitorUuid}else{return false}}})(); commonWrapper({valuesGetter:function(){return {"ga4s":0}},valuesSetter:function(data){var singleCall=data["ga4s"]||0;if(singleCall){window.sessionStorage.setItem("vwo-ga4-singlecall",true)}var ga4_device_id="";if(typeof window.VWO._.cookies!=="undefined"){ga4_device_id=window.VWO._.cookies.get("_ga")||""}if(ga4_device_id){window.vwo_ga4_uuid=ga4_device_id.split(".").slice(-2).join(".")}},verifyData:function(data){if(typeof window.VWO._.cookies!=="undefined"){return window.VWO._.cookies.get("_ga")||""}else{return false}}})(); var pushBasedCommonWrapper=function(argument){var firedCamp={};if(!argument){argument={integrationName:"",getExperimentList:function(){},accountSettings:function(){},pushData:function(){}}}return function(){window.VWO=window.VWO||[];const getVisitorUuid=function(){if(window._vwo_acc_id>=1037725){return window.VWO&&window.VWO.get("visitor.id")}else{return window.VWO._&&window.VWO._.cookies&&window.VWO._.cookies.get("_vwo_uuid")}};var sendDebugLogsOld=function(expId,variationId,errorType,user_type,data){try{var errorPayload={f:argument["integrationName"]||"",a:window._vwo_acc_id,url:window.location.href,exp:expId,v:variationId,vwo_uuid:getVisitorUuid(),user_type:user_type};if(errorType=="initIntegrationCallback"){errorPayload["log_type"]="initIntegrationCallback";errorPayload["data"]=JSON.stringify(data||"")}else if(errorType=="timeout"){errorPayload["timeout"]=true}if(window.VWO._.customError){window.VWO._.customError({msg:"integration debug",url:window.location.href,lineno:"",colno:"",source:JSON.stringify(errorPayload)})}}catch(e){window.VWO._.customError&&window.VWO._.customError({msg:"integration debug failed",url:"",lineno:"",colno:"",source:""})}};var sendDebugLogs=function(expId,variationId,errorType,user_type){var eventName="vwo_debugLogs";var eventPayload={};try{eventPayload={intName:argument["integrationName"]||"",varId:variationId,expId:expId,type:errorType,vwo_uuid:getVisitorUuid(),user_type:user_type};if(window.VWO._.event){window.VWO._.event(eventName,eventPayload,{enableLogs:1})}}catch(e){eventPayload={msg:"integration event log failed",url:window.location.href};window.VWO._.event&&window.VWO._.event(eventName,eventPayload)}};const callbackFn=function(data){if(!data)return;var expId=data[1],variationId=data[2],repeated=data[0],singleCall=0,debug=0;var experimentList=argument.getExperimentList();var integrationName=argument["integrationName"]||"vwo";if(typeof argument.accountSettings==="function"){var accountSettings=argument.accountSettings();if(accountSettings){singleCall=accountSettings["singleCall"];debug=accountSettings["debug"]}}if(debug){sendDebugLogs(expId,variationId,"intCallTriggered",repeated)}if(singleCall&&(repeated==="vS"||repeated==="vSS")||firedCamp[expId]){return}window.expList=window.expList||{};var expList=window.expList[integrationName]=window.expList[integrationName]||[];if(expId&&variationId&&["VISUAL_AB","VISUAL","SPLIT_URL"].indexOf(_vwo_exp[expId].type)>-1){if(experimentList.indexOf(+expId)!==-1){firedCamp[expId]=variationId;var visitorUuid=getVisitorUuid();var pollInterval=100;var currentTime=0;var timeout=6e4;var user_type=_vwo_exp[expId].exec?"vwo-retry":"vwo-new";var interval=setInterval((function(){if(expList.indexOf(expId)!==-1){clearInterval(interval);return}currentTime=currentTime||performance.now();var toClearInterval=argument.pushData(expId,variationId,visitorUuid);if(debug&&toClearInterval){sendDebugLogsOld(expId,variationId,"",user_type);sendDebugLogs(expId,variationId,"intDataPushed",user_type)}var isTimeout=performance.now()-currentTime>=timeout;if(isTimeout&&debug){sendDebugLogsOld(expId,variationId,"timeout",user_type);sendDebugLogs(expId,variationId,"intTimeout",user_type)}if(toClearInterval||isTimeout){clearInterval(interval)}if(toClearInterval){window.expList[integrationName].push(expId)}}),pollInterval||100)}}};window.VWO.push(["onVariationApplied",callbackFn]);window.VWO.push(["onVariationShownSent",callbackFn])}}; var surveyDataCommonWrapper=function(argument){if(!argument){argument={getCampaignList:function(){return[]},surveyStatusChange:function(){},answerSubmitted:function(){}}}return function(){window.VWO=window.VWO||[];function getValuesFromAnswers(answers){var values=[];for(var i=0;i=timeout;if(toClearInterval||isTimeout){clearInterval(interval)}}),pollInterval)}}window.VWO.push(["onSurveyShown",function(data){commonSurveyCallback(data,argument.surveyStatusChange,"surveyShown")}]);window.VWO.push(["onSurveyCompleted",function(data){commonSurveyCallback(data,argument.surveyStatusChange,"surveyCompleted")}]);window.VWO.push(["onSurveyAnswerSubmitted",function(data){commonSurveyCallback(data,argument.answerSubmitted,"surveySubmitted")}])}}; (function(){var VWOOmniTemp={};window.VWOOmni=window.VWOOmni||{};for(var key in VWOOmniTemp)Object.prototype.hasOwnProperty.call(VWOOmniTemp,key)&&(window.VWOOmni[key]=VWOOmniTemp[key]);pushBasedCommonWrapper({integrationName:"marketo",getExperimentList:function(){return [117,143,152,164,162]},accountSettings:function(){return {}},pushData:function(expId,variationId){if(typeof window.Munchkin!=="undefined"){window.Munchkin.munchkinFunction("visitWebPage",{url:"/vwo-integration",params:"VWO-Test-ID-"+expId+"-"+variationId});return true}return false}})(); window._vwoIntegrationsLoaded=1;pushBasedCommonWrapper({integrationName:"GA4",getExperimentList:function(){return [117,143,152,164,162]},accountSettings:function(){var accountIntegrationSettings={"manualSetup":true,"setupVia":"gtag","dataVariable":""};if(accountIntegrationSettings["debugType"]=="ga4"&&accountIntegrationSettings["debug"]){accountIntegrationSettings["debug"]=1}else{accountIntegrationSettings["debug"]=0}return accountIntegrationSettings},pushData:function(expId,variationId){var accountIntegrationSettings={"manualSetup":true,"setupVia":"gtag","dataVariable":""};var ga4Setup=accountIntegrationSettings["setupVia"]||"gtag";if(typeof window.gtag!=="undefined"&&ga4Setup=="gtag"){window.gtag("event","VWO",{vwo_campaign_name:window._vwo_exp[expId].name+":"+expId,vwo_variation_name:window._vwo_exp[expId].comb_n[variationId]+":"+variationId});window.gtag("event","experience_impression",{exp_variant_string:"VWO-"+expId+"-"+variationId});return true}return false}})();pushBasedCommonWrapper({integrationName:"GA4-GTM",getExperimentList:function(){return [117,143,152,164,162]},accountSettings:function(){var accountIntegrationSettings={"manualSetup":true,"setupVia":"gtag","dataVariable":""};if(accountIntegrationSettings["debugType"]=="gtm"&&accountIntegrationSettings["debug"]){accountIntegrationSettings["debug"]=1}else{accountIntegrationSettings["debug"]=0}return accountIntegrationSettings},pushData:function(expId,variationId){var accountIntegrationSettings={"manualSetup":true,"setupVia":"gtag","dataVariable":""};var ga4Setup=accountIntegrationSettings["setupVia"]||"gtm";var dataVariable=accountIntegrationSettings["dataVariable"]||"dataLayer";if(typeof window[dataVariable]!=="undefined"&&ga4Setup=="gtm"){window[dataVariable].push({event:"vwo-data-push-ga4",vwo_exp_variant_string:"VWO-"+expId+"-"+variationId});return true}return false}})(); ;})();(function(){window.VWO=window.VWO||[];var pollInterval=100;var _vis_data={};var intervalObj={};var analyticsTimerObj={};var experimentListObj={};window.VWO.push(["onVariationApplied",function(data){if(!data){return}var expId=data[1],variationId=data[2];if(expId&&variationId&&["VISUAL_AB","VISUAL","SPLIT_URL"].indexOf(window._vwo_exp[expId].type)>-1){}}])})();; ;var vD=VWO.data||{};VWO.data={content:{"fns":{"list":{"vn":1,"args":{"1":{}}}}},as:"r5.visualwebsiteoptimizer.com",dacdnUrl:"https://dev.visualwebsiteoptimizer.com",accountJSInfo:{"ts":1744720868,"rp":60,"pvn":0,"noSS":false,"pc":{"t":0,"a":0}}};for(var k in vD){VWO.data[k]=vD[k]};;var gcpfb=function(a,loadFunc,status,err,success){function vwoErr() {_vwo_err({message:"Google_Cdn failing for " + a + ". Trying Fallback..",code:"cloudcdnerr",status:status});} if(a.indexOf("/cdn/")!==-1){loadFunc(a.replace("cdn/",""),err,success); vwoErr(); return true;} else if(a.indexOf("/dcdn/")!==-1&&a.indexOf("evad.js") !== -1){loadFunc(a.replace("dcdn/",""),err,success); vwoErr(); return true;}};window.VWO=window.VWO || [];window.VWO._= window.VWO._ || {};window.VWO._.gcpfb=gcpfb;;var d={cookie:document.cookie,URL:document.URL,referrer:document.referrer};var w={VWO:{_:{}},location:{href:window.location.href,search:window.location.search},_vwoCc:window._vwoCc};;window._vwo_cdn="https://dev.visualwebsiteoptimizer.com/cdn/";window._vwo_apm_debug_cdn="https://dev.visualwebsiteoptimizer.com/cdn/";window.VWO._.useCdn=true;window.vwo_eT="br";window._VWO=window._VWO||{};window._VWO.fSeg={};window._VWO.dcdnUrl="/dcdn/settings.js";window.VWO.sTs=1744720191;window._VWO._vis_nc_lib=window._vwo_cdn+"edrv/nc-53f61a1ea808c7505e1a31edd9edc011br.js";var loadWorker=function(url){_vwo_code.load(url, { dSC: true, onloadCb: function(xhr,a){window._vwo_wt_l=true;if(xhr.status===200 ||xhr.status===304){var code="var window="+JSON.stringify(w)+",document="+JSON.stringify(d)+";window.document=document;"+xhr.responseText;var blob=new Blob([code||"throw new Error('code not found!');"],{type:"application/javascript"}),url=URL.createObjectURL(blob);window.mainThread={webWorker:new Worker(url)};window.vwoChannelFW=new MessageChannel();window.vwoChannelToW=new MessageChannel();window.mainThread.webWorker.postMessage({vwoChannelToW:vwoChannelToW.port1,vwoChannelFW:vwoChannelFW.port2},[vwoChannelToW.port1, vwoChannelFW.port2]);if(!window._vwo_mt_f)return window._vwo_wt_f=true;_vwo_code.addScript({text:window._vwo_mt_f});delete window._vwo_mt_f}else{if(gcpfb(a,loadWorker,xhr.status)){return;}_vwo_code.finish("&e=loading_failure:"+a)}}, onerrorCb: function(a){if(gcpfb(a,loadWorker)){return;}window._vwo_wt_l=true;_vwo_code.finish("&e=loading_failure:"+a);}})};loadWorker("https://dev.visualwebsiteoptimizer.com/cdn/edrv/worker-432953e2b7fc7fb079d1c4f8787cde60br.js");;var _vis_opt_file;var _vis_opt_lib;if(window.VWO._.allSettings.dataStore.previewExtraSettings!=undefined&&window.VWO._.allSettings.dataStore.previewExtraSettings.isSurveyPreviewMode){var surveyHash=window.VWO._.allSettings.dataStore.plugins.LIBINFO.SURVEY_DEBUG_EVENTS.HASH;var param1="evad.js?va=";var param2="&d=debugger_new";var param3="&sp=1&a=709888&sh="+surveyHash;_vis_opt_file=vwoCode.use_existing_jquery&&typeof vwoCode.use_existing_jquery()!=="undefined"?vwoCode.use_existing_jquery()?param1+"vanj"+param2:param1+"va_gq"+param2:param1+"edrv/va_gq-3fe49cc0919061b571f6c15bdc5a6c54br.js"+param2;_vis_opt_file=_vis_opt_file+param3;_vis_opt_lib="https://dev.visualwebsiteoptimizer.com/dcdn/"+_vis_opt_file}else if(window.VWO._.allSettings.dataStore.mode!=undefined&&window.VWO._.allSettings.dataStore.mode=="PREVIEW"){ var path1 = 'edrv/pd_'; var path2 = window.VWO._.allSettings.dataStore.plugins.LIBINFO.EVAD.HASH + ".js"; ;_vis_opt_file=vwoCode.use_existing_jquery&&typeof vwoCode.use_existing_jquery()!=="undefined"?vwoCode.use_existing_jquery()?path1+"vanj"+path2:path1+"va_gq"+path2:path1+"edrv/va_gq-3fe49cc0919061b571f6c15bdc5a6c54br.js"+path2;_vis_opt_lib="https://dev.visualwebsiteoptimizer.com/cdn/"+_vis_opt_file}else{_vis_opt_file=vwoCode.use_existing_jquery&&typeof vwoCode.use_existing_jquery()!=="undefined"?vwoCode.use_existing_jquery()?"edrv/vanj-356305437f3f6dcc27dbb242c48da272br.js":"edrv/va_gq-3fe49cc0919061b571f6c15bdc5a6c54br.js":"edrv/va_gq-3fe49cc0919061b571f6c15bdc5a6c54br.js"}window._vwo_library_timer=setTimeout((function(){vwoCode.removeLoaderAndOverlay&&vwoCode.removeLoaderAndOverlay();vwoCode.finish()}),vwoCode.library_tolerance&&typeof vwoCode.library_tolerance()!=="undefined"?vwoCode.library_tolerance():2500),_vis_opt_lib=typeof _vis_opt_lib=="undefined"?window._vwo_cdn+_vis_opt_file:_vis_opt_lib;var loadLib=function(url){_vwo_code.load(url, { dSC: true, onloadCb:function(xhr,a){window._vwo_mt_l=true;if(xhr.status===200 || xhr.status===304){if(!window._vwo_wt_f)return window._vwo_mt_f=xhr.responseText;_vwo_code.addScript({text:xhr.responseText});delete window._vwo_wt_f;}else{if(gcpfb(a,loadLib,xhr.status)){return;}_vwo_code.finish("&e=loading_failure:"+a);}}, onerrorCb: function(a){if(gcpfb(a,loadLib)){return;}window._vwo_mt_l=true;_vwo_code.finish("&e=loading_failure:"+a);}})};loadLib(_vis_opt_lib);VWO.load_co=function(u,opts){return window._vwo_code.load(u,opts);};;;}}catch(e){_vwo_code.finish();_vwo_code.removeLoaderAndOverlay&&_vwo_code.removeLoaderAndOverlay();_vwo_err(e);window.VWO.caE=1}})();
Search

More results...

Home > Enterprise Communications > Faqs > What is Ucaas

What is UCaaS?

Unified communications as a service (UCaaS) is a cloud delivery model that includes a number of communication/collaboration applications and services. Simply put, UCaaS delivers seamless, secure and cost-effective communications across multiple channels (voice, text, video, etc.) anywhere you need it. 

Voice and telephony

Includes mobile and softphone telephony with common PBX functions such as virtual attendants, call control, music on hold, and other familiar enterprise features. 

Conferencing

UCaaS meeting features include multiparty audio conferencing, video conferencing and web conferencing capabilities. 

Presence and instant messaging (IM)

IM allows people to send texts and other information to individuals or groups in real time. Presence services allow individuals to see the availability of other colleagues as well as business resources. 

Endpoints

UCaaS enables access to multiple communication functions from a consistent interface on multiple platforms. These may include desk phones, thick desktop clients, browser clients, and clients for mobile devices such as smartphones and tablets. 

Communications-enabled bsuiness processes

This refers to the ability to integrate the UCaaS solution with other business applications, such as CRM solutions and contact center software. 

The benefits of UCaaS

Cost

Businesses that use UCaaS avoid the capital and operational costs associated with owning and managing one or more communications systems. Most UCaaS providers are able to scale licenses on demand, so businesses pay for only what they need at the moment and then expand their options as needs arise. 

Technical expertise

With cloud-based communications, companies are not required to provide technical resources for management and maintenance. Enterprise technical resources can be devoted to more strategic priorities. 

Consistent user experience

UCaaS allows organizations to provider a consistent user experience for remote and mobile workers. Features such as four-digit dialing and presence are available regardless of location. 

Disaster recovery

Cloud-based communication solutions have built-in business continuity and automated failover. Businesses don't need to worry about maintaining multiple platforms in separate locations. If one data center becomes unavailable, a backup takes over and your business is not interrupted. If the business location is impacted, calls can be rerouted to another location or mobile devices. 

How UCaaS works

Rather than using traditional telephones to transmit audio signals, cloud service providers use SIP trunking technology that transmits visual and audio information into packet data, then sends it out via internet protocols to relevant destinations.

UCaaS consists of several components:

  • Platform application servers: Application servers are run by UCaaS providers in their own data centers, hosted in third-party data centers, or hosted in public cloud services from companies. Application servers host the software for voice features; messaging; presence; audio and video conferencing; and, in the case of Ooma Enterprise, contact center services.

  • Clients: Software clients are either downloaded onto users' devices, like a PC or mobile device, or accessed via a web browser using WebRTC or a plug-in.

  • Endpoints: Endpoints include desk phones and video conferencing systems.

Customers connect to their UCaaS provider either over the public internet or by directly connecting to the provider's data centers. Because performance depends on the quality of available internet services, dedicated circuits offer more predictable performance.

The future of UCaaS

Communications trends and technologies continue to change to correspond to the way we work today. As fewer and fewer homes have landlines, the same trends are developing across business phone systems. Modern workers are using mobile technology as a primary means to communicate.  


With more mobility options, businesses will continue to embrace remote work and distributed teams. This will require technology that allows people to stay productive and connected from anywhere. In short, UCaaS will continue to be the best option for most businesses' communication and collaboration needs.

Other related questions...

We use cookies and similar technologies to analyze traffic, enhance your experience and allow our partners to serve tailored advertisements. For more information or to opt out, visit our Privacy Policy.
I agree  Learn more