Ooma Business Blog

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A call center can be a lifeline for your business, but the brain behind the operation is call center analytics. This post helps you take a hard, data-driven look into how your team is handling clients or customers on phone calls and can help you boost not only your customer satisfaction numbers, but your bottom line, too.

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In today’s fast-paced world, modern phone services offer a lot more than just a way to make and receive calls—they can become an essential tool in shaping your brand’s presence and streamlining your business operations from day one. This post outlines six key factors to consider when choosing the right phone service for a new business.

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Ooma Office enables you to make and take phone calls, check voicemails, and even chat using apps for mobile, desktop and Chrome. This post outlines how you can leverage apps to make the most of your business VoIP phone service with Ooma.

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Ooma AirDial® was recently selected by market research firm Frost & Sullivan as the 2025 Competitive Strategy Leader for Best Practices in the North American POTS replacement industry.

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Explore helpful tips to make sure your important business messages reach their intended targets. From composing personalized and professional subject lines to authenticating domains with SPF, DKIM and DMARC, there are many ways to keep your emails and texts from landing in your customers’ spam folders.

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Do you dread video calls? Hate the way you look and sound on camera? Feel awkward and ill at ease? The fact is video calls are here to stay, so we’ve outlined tips to help you look, sound and feel your best on your next video chat.