Ooma VoIP Phone
  • Business Phone
    • Business
    • Enterprise
    • POTS Replacement
    • Solutions
    • Industries
    Business
    • Hospitality

    • Dental

    • Real Estate

    • Insurance

    • See All Industries

  • Internet
    • Business Internet
    • Backup Internet
    • Check Coverage
    • Check Speed
    • Data Usage Calculator
    • Managed WiFi
  • SALES: 877-353-5168
  • Log in
    • My Ooma Office
    • Partner's Login
  • Search Button
  • Cart Button
    0

    Your Cart

    Your cart is empty.
Search

More results...

  • Business
  • Plans & Pricing
    • Pricing
    • Compare Plans
      & Features
    • Office Pro Plus
    • Office Pro
    • Office Essentials
    • Small Business
      Starter Kits
  • Features
    • Compare All Features & Plans
    • Desktop App
    • Mobile App
    • Videoconferencing
    • Hot Desking
    • Virtual Receptionist
    • Voicemail Transcription
    • Enhanced Call Blocking
    • Multi Ring
    • Call Queuing
    • Call Recording
    • Ring Groups
    • Overhead Paging
    • Fax Online
    • Free Toll Free Number
    • Integrations
    • Caller Info
    • Text Messaging
    • Team Chat
    • Contact Us Website Widget
    • Auto Dialer
    • Shift-to-Text
    • ...more->
  • Industries
    • Hospitality
    • Dental
    • Real Estate
    • Insurance
    • See All Industries
  • Get Phone Number
  • Savings
  • Resources
    • Setup
    • Webinars
    • Case Studies
    • Podcast
    • Business Blog
    • International Calling
    • Customer Videos
    • IT leaders
    • Reviews
    • Toll Free Numbers
    • How to Choose
    • What is VoIP
    • Faqs
    • Marketplace
    • AT&T vs Ooma
    • Comcast vs Ooma
  • Build Your Own
  • Buy Phones
  • Get Started
    CALL 800-920-6943
Search

More results...

  • Small Business Phone Service +
    • Business Phone
    • Features
    • Industries
    • VoIP Phone Systems
    • Cloud Systems
    • Plans
    • Savings Calculator
    • Setup
    • Choose a Number
    • Demo
    • Build Your Own
    • Mobile App
    • International
    • Business Blog
    • Reviews
    • Faqs
    • Locations
    • Buy
  • Enterprise +
    • Enterprise Communications
    • Features
    • Pricing
    • Solutions
    • Enterprise VoIP
    • Marketplace
    • Faqs
    • Become a Partner
  • POTS Replacement +
    • POTS Replacement
    • Remote Device Management
    • Compliance
    • Resources
    • FAQs
    • Partner With Us
  • Internet Service +
    • Ooma Connect
    • Backup Internet
    • Check Coverage
    • Check Speed
    • Data Usage Calculator
    • Managed WiFi
  • Solutions

  • Industries

  • Home Phone +
    • Home Phone Service
    • Residential VoIP
    • Products +
      • Overview
      • Ooma Telo
      • Ooma Telo Air
      • Ooma Telo LTE with Battery Backup
      • Ooma Retro Phone Bundles
      • Senior Home Phones
      • Home Office Phone
    • Free Service
    • Premier Service
    • Accessories
    • Home Phone Savings
    • Ooma Phone Number
    • Home Phone Blog
    • International Calling
    • Reviews
    • Faqs
    • Buy Now
  • Home Security Systems +
    • Home Security
    • Plans
    • Features
    • Professional Monitoring
    • Build Your Own System
    • Mobile App
    • Videos
    • Works With
    • Home Security Blog
    • Reviews
    • Faqs
    • Buy Now
  • Log in +
    • My Ooma Telo
    • My Ooma Office
    • Partner's Login
  • Shop +
    • Buy Home Phone
    • Buy Home Security
    • Buy Business Phone
  • Support +
    • Business Phone
    • Home Phone
    • Smart Security
  • About +
    • Blog
    • Careers
    • Company
    • Contact
    • FAQs
    • Forums
    • Investors
    • Legal
    • Partners
    • Press
    • Team
OOMA Business Blog : business | comparison

Ooma Enterprise vs. RingCentral: Comparing Cloud Phone Services

Chris Burgy profile image
Chris Burgy
June 25, 2019 | 5 min read

Are you trying to decide between Ooma and RingCentral phone service for your business?

There’s a lot to consider when choosing your new business phone solution, but you’re on the right track. Both Ooma and RingCentral are well-established companies that offer phone service for all business sizes.

If your business is small, we’ve previously compared Ooma Office and RingCentral small business phone plans.

For mid-sized and large businesses, let’s compare Ooma Enterprise to RingCentral to see why Ooma is the best choice.

Ooma Enterprise versus RingCentral

Jacob Lund – stock.adobe.com

Ooma Enterprise vs. RingCentral: Features

Enterprise VoIP supercharges phone systems with advanced communications features that can help your start-up with 20 employees or your Fortune 500 with thousands of employees. These features can have a significant effect on your business, but only if the provider gets the basics of phone calls right.

Ooma Enterprise and RingCentral both provide a strong set of features that include unified communications, integrations with other business apps, advanced analytics, and more. In addition, both offer open API so your phone system can be customized to the needs of your business.

However, one RingCentral enterprise user on Gartner said, “As a platform, they are growing too fast and seem more interested in adding upsell features instead of making sure that their current offering is working as expected. There are a lot of bugs all over the place that seem to take forever to fix or even be acknowledged as a bug.”

Rather than upsells that you don’t need, Ooma Enterprise helps you maximize your ROI by providing a customizable suite of features that avoids the pitfalls of one-size-fits-all systems. Your business is different from the rest, and your phone system should reflect that.

Ooma’s feature options include a call center platform, integration with Talk Desk (CCaaS), role-based controls, softphones, hot desking, queue management, CRM integrations, SSO, call flow, interactive voice response (IVR), video conferencing, mobile apps, and much more.

With Ooma’s customizable phone system, your business has access to bespoke technology such as call routing and IVR flows. The many ways that Ooma can be tailored to your needs can help you reduce overhead while avoiding workarounds and patches. For example, the Ooma support team regularly builds custom integrations for enterprise clients, helping you make the most of your phone system.

Ooma Enterprise vs. RingCentral: Infrastructure and Quality

Ooma Enterprise has distinguished itself as a top-quality communications product. The company’s commitment to high standards starts with the behind-the-scenes infrastructure and extends throughout the value chain to customer support.

Ooma’s global infrastructure provides a strong tech framework. Access points are distributed around the world, so users have reliable service. Intelligent routing improves call quality by dynamically routing calls to the optimal POP. At each data center, dedicated voice circuits help users avoid the quality problems that occur when voice traffic competes with other internet traffic.

Through intelligent monitoring and rapid response, Ooma provides uptime confidence and reliability, so businesses are getting the best phone service possible.

enterprise VoIP Ooma versus RingCentralMoreover, Ooma’s service quality isn’t merely technological; it’s also human. From the beginning, you’ll be assigned a dedicated Ooma Success Hero to help you navigate the customization and integration process so that you get the exact service you need. Your “Success Hero” will continue to be your point person even after your service is established. While Ooma’s 24/7 tech support can help you resolve questions and troubleshoot, Success Heroes take a big picture view to customer success, helping tailor your system to be a custom-fit solution.

Comparatively, RingCentral may hold a significant market share, but its Senior VP of cloud operations noted that RingCentral’s ability to execute is perhaps its biggest risk.

For example, one RingCentral customer at a firm with more than $1 billion in revenue commented on Gartner that, “Their technology is good, but this vendor cannot install, service, or invoice it.” The customer explained that after having an office with unusable phones for two weeks, “the ROI that justified the deal has not been realized.” The customer also experienced RingCentral’s high turnover of regional staff, noting that, “The vendor candidly admits that they cannot recruit, train, or deploy sufficient installation personnel – resulting in poor quality installs with severe quality issues.”

To hear one former RingCentral employee explain, “While the product is good, service to its customers is terrible because of not investing in operations.”

Ooma Enterprise vs. RingCentral: Phone Management

Ooma is committed to helping you eliminate IT headaches. With the cloud phone, your team can stop the constant management of updates, system changes, onboarding, backups, and security. What could your team accomplish with all that time they saved?

In an overall comparison on G2 Crowd, Ooma is ahead with 4.3 stars to RingCentral’s 3.9 stars. However, these rankings group businesses of all sizes, so they don’t reflect the enterprise experience.

In one instance where enterprise service is reviewed separately, RingCentral’s Contact Center received just 3.2 stars. This is a white label product from Nice InContact that integrates many modes of customer communications, including SMS texting, email, phone calls, and chat. Users commented on how RingCentral’s Contact Center is a “work in progress,” and it “has a lot of bugs, but is on the right track.”

Does your business have the time to spend using a phone product that’s merely “on the right track”?

enterprise call center Ooma versus RingCentral

Bojan – stock.adobe.com

Ooma Enterprise vs. RingCentral: Conclusion

Ooma provides a customizable enterprise phone system that’s paired with a strong tech framework and committed support staff. After implementing a customizable set of available features, businesses are empowered to leverage their communications to grow their business.

In the case of one major pizza chain that uses Ooma Enterprise, the analytics feature provided the metrics to understand call volume across 800 locations in the United States and Canada. Other businesses may turn to Ooma Enterprise for its customizable integrations and automation functions. For example, consider the productivity boost from automatically saving call recordings into customer records.

While RingCentral may have a strong market share, both customers and staff have commented that the service and deployment may be trailing behind the technology itself.

Learn more about Ooma Enterprise to discover how modern cloud communications can help your business.

* As of May 2019

book your consultation today image

Learn more about how Ooma Office can help your business.

Talk to one of our Ooma Office experts today!
CONNECT WITH US

Thank you!

An Ooma Office Sales Representative will be in touch shortly.

866-573-0707

The Ooma Office Logo
Thank you
Learn how ooma can help - consultation image

Learn more about how Ooma Office can help your business.

Just call 877-621-0515 or click this to CHAT. Or, fill out this form and someone will reach out to you shortly.

By clicking below you expressly agree to and acknowledge the statements set forth in this
link. By submitting your contact information, you are giving express written consent to receive on your telephone, mobile or other electronic device auto-dialed, pre-recorded, artificial or other automated telemarketing calls or texts (SMS & MMS) from Ooma, its marketing partners, or third parties acting on Ooma’s behalf, even if your number is a on a corporate, state or federal Do Not Call (DNC) list. Carrier fees may apply. Consent is not a condition of purchase. It also indicates that you agree to Ooma’s Privacy Policy.
Fix error
About the Author
Chris Burgy profile image
Chris Burgy

Chris Burgy is responsible for mergers and acquisitions, strategic partnerships and driving Ooma’s strategy for enterprise unified communications as a service (UCaaS). He brings diverse experience ranging from information technology, sales, channel business models, corporate development and strategy. Prior to joining Ooma, Chris was Vice President of Corporate Strategy at ShoreTel and was a leading contributor to the successful transformation of ShoreTel into a cloud company.He holds Master of Business Administration and Bachelor of Science degrees from California State University, Bakersfield.

Recent Posts
recent post image:Don’t risk it: password security tips to keep your business and team safe
Don’t risk it: password security tips to keep your business and team safe
recent post image:Top 10 ways to use call recording for your business
Top 10 ways to use call recording for your business
recent post image:Places to list your business phone number for free
Places to list your business phone number for free
More from Ooma Business Blog
  • – The award for Top VoIP Provider in 2025 goes to … Ooma!
  • – VoIP or landline phones: Which is best for your business?
  • – Buyer’s guide: choosing a cloud phone system in 2024
  • – Guide to multi-line phone systems for small business
FOR BUSINESS +

  • Business Phone System
  • Enterprise Phone
  • POTS Replacement
  • UCaaS
  • Cloud Phone
  • Mobile App
  • Internet Services
  • Live Demo
  • Video Conferencing
  • Choose a Number
  • International
  • VoIP Phone System
  • Business Phone Services
  • Ooma Office
  • Faqs
FOR HOME+

  • Home Phone
  • Basic Plan
  • Premier Plan
  • Connect Your Home
  • Savings
  • Accessories
  • International Calling
  • Landline Phones
  • Phone Numbers
  • Ooma Telo
  • Reviews
  • Faqs
  • Mobile App
  • Forums
FOR SECURITY+

  • Home Security
  • Professional Monitoring
  • Build Your Own System
  • Plans
  • Reviews
  • Videos
  • Faqs
  • Mobile App
SHOP+

  • Buy Home Phone
  • Buy Home Security
  • Buy Business Phone
  • Marketplace
PRESS
+

  • In the News
  • Press Releases
  • Awards
  • Press Kit
ABOUT OOMA+

  • Company
  • Careers
  • Contact
  • Investors
  • FAQs
  • Partners
  • Support
  • Blog
  • Legal
  • Notice to California Residents
  • Notice to Texas Residents
  • Your Privacy Choices privacy choices icon
VISIT CANADA SITE


  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Youtube icon
  • Instagram icon
Copyright © 2025 Ooma, Inc. All Rights Reserved.
Terms of Use / Privacy Policy / Sitemap
consumer report
senior living
Ooma's Better Business Bureau Listing
PC Mag Logo
Best Places to Work
Thank you

Thank you!

An Ooma Office Sales Representative will be in touch shortly.

If you’d like to chat with us right away, just give us a call or start an online chat!

CALL
CHAT ONLINE
Popup images

Let’s talk!

One of our knowledgeable representatives is standing by to provide recommendations and help you get started. Just call 877-621-0515 or click this CHAT button. Or, fill out this form and someone will reach out to you shortly.

By clicking below you expressly agree to and acknowledge the statements set forth in this
link. By submitting your contact information, you are giving express written consent to receive on your telephone, mobile or other electronic device auto-dialed, pre-recorded, artificial or other automated telemarketing calls or texts (SMS & MMS) from Ooma, its marketing partners, or third parties acting on Ooma’s behalf, even if your number is a on a corporate, state or federal Do Not Call (DNC) list. Carrier fees may apply. Consent is not a condition of purchase. It also indicates that you agree to Ooma’s Privacy Policy.
Fix error

We’ll talk shortly!

To get to know you better and help you, could we ask a few more questions?

By clicking below you expressly agree to and acknowledge the statements set forth in this
link. By submitting your contact information, you are giving express written consent to receive on your telephone, mobile or other electronic device auto-dialed, pre-recorded, artificial or other automated telemarketing calls or texts (SMS & MMS) from Ooma, its marketing partners, or third parties acting on Ooma’s behalf, even if your number is a on a corporate, state or federal Do Not Call (DNC) list. Carrier fees may apply. Consent is not a condition of purchase. It also indicates that you agree to Ooma’s Privacy Policy.
Fix error
Or Call 877-621-0515
Sepcial Offer

Get a Special Offer Today

Call 877-621-0515 today to learn more.

Offer expires 05/21/25

CALL US START CHAT
Call support icon Call support icon SUPPORT 866-939-6662
Sales Number Sales Number SALES877-621-0515
Get a quote Get a quote QUOTE
Live Chat Live Chat CHAT
QUOTE CALL CHAT
We use cookies and similar technologies to analyze traffic, enhance your experience and allow our partners to serve tailored advertisements. For more information or to opt out, visit our Privacy Policy.
I agree  Learn more