Ooma VoIP Phone
  • BUSINESS
      Business Solutions
      • Business Phone Service
      • Business Internet
      • POTS Replacement
      • Enterprise Communications
      Learn More
      • Features
      • Integrations
      • Industries
      • Webinars
      • Case Studies
      • Blog
      • Calculate Savings
      • Setup Guides
      Get Started
      • Contact Sales
      • Build Your Own System
      • Get a Phone Number
      • Buy Phones
  • RESIDENTIAL
    • Home Phone Service
    • All Products
    • Basic Home Phone Service
    • Premier Home Phone Service
    • Features
    • Shop Now
    • Home Security Systems
    • Shop Products
    • Plans
    • Features
  • SHOP
    • Business Phones & Service
    • Home Phones & Service
    • Home Security Products
  • PARTNER
    • Why Ooma
    • Channel Partners
    • Carriers
    • VAR Partners
    • Resellers
    • ISP Partners
  • SALES: 877-353-5168
  • Search

    More results...

  • MY OOMA ACCOUNT
    • My Ooma Telo
    • My Ooma Office
    • Partner's Login
  • Cart Button
    0

    Your Cart

    Your cart is empty.
  • Plans & Pricing
    • Compare Plans & Pricing
    • Office Pro Plus Plan
    • Office Pro Plan
    • Office Essentials Plan
    • Small Business Starter Kits
    • Phone & Internet Bundles
    • Build Your Own System
    • Savings Calculator
    • PROMOTIONS
    • Elevate your business now with free IP phones.
      Shop three limited time offers.
  • Features & Integrations
    • Explore All Features
    • Call Management
    • Desktop App
    • Mobile App
    • Virtual Receptionist
    • Call Parking
    • Overhead Paging
    • Multi Ring
    • Call Blocking
    • Auto Dialer
    • Collaboration
    • Videoconferencing
    • Team Chat
    • Hot Desking
    • Call Recording
    • Call Queuing
    • Text Messaging
    • Ring Groups
    • Voicemail Transcription
    • Customer Experience
    • Contact Us Website Widget
    • Shift-to-Text
    • Music on Hold
    • Transfer Music
    • Extension Dialing
    • Toll-free Number
    • Virtual Fax
    • Caller Info
    • Integrations
    • Salesforce
    • HubSpot
    • Square
    • Microsoft Dynamics 365
    • QuickBooks Online
    • Clio
    • Jobber
    • See all integrations
  • Shop Phones
  • Industries
    • Automotive
    • Construction
    • Dental
    • Education
    • Hospitality
    • Healthcare
    • Insurance
    • Legal
    • Non-Profit
    • Real Estate
    • Restaurants
    • See All Industries
  • Business Resources
    • Featured Blog
    • The award for Top VoIP Provider in 2025 goes to … Ooma!
    • Learn
    • Setup Guide
    • Webinars
    • Case Studies
    • Podcast
    • Business Blog
    • Customer Videos
    • Reviews
    • FAQs
    • Compare
    • AT&T vs Ooma
    • Comcast vs Ooma
    • Marketplace
    • Explore
    • International Calling
    • Choose a Phone Number
    • Toll Free Numbers
    • What is VoIP?
    • IT Leaders
GET STARTED
  • Search

    More results...

    • My Ooma Telo
    • My Ooma Office
    • Partner's Login
  • BUSINESS
    • Business Solutions
      • Business Phone Service
      • Business Internet
      • POTS Replacement
      • Enterprise Communications
  • RESIDENTIAL
    • Home Phone Service
    • Home Security Systems
  • SHOP
    • Business Phones & Service
    • Home Phones & Service
    • Home Security Products
  • PARTNER
    • Why Ooma
    • Channel Partners
    • Carriers
    • VAR Partners
    • Resellers
    • ISP Partners
  • Search

    More results...

    • My Ooma Telo
    • My Ooma Office
    • Partner's Login
  • BUSINESS SOLUTIONS
  • Plans & Pricing
    • Compare Plans & Pricing
    • Office Pro Plus Plan
    • Office Pro Plan
    • Office Essentials Plan
    • Small Business Starter Kits
    • Phone & Internet Bundles
    • Build Your Own System
    • Savings Calculator
  • Features & Integrations
    • Explore All Features
    • Call Management
    • Desktop App
    • Mobile App
    • Virtual Receptionist
    • Call Parking
    • Overhead Paging
    • Multi Ring
    • Call Blocking
    • Auto Dialer
    • Collaboration
    • Videoconferencing
    • Team Chat
    • Hot Desking
    • Call Recording
    • Call Queuing
    • Text Messaging
    • Ring Groups
    • Voicemail Transcription
    • Customer Experience
    • Contact Us Website Widget
    • Shift-to-Text
    • Music on Hold
    • Transfer Music
    • Extension Dialing
    • Toll-free Number
    • Virtual Fax
    • Caller Info
    • Integrations
    • Salesforce
    • HubSpot
    • Square
    • Microsoft Dynamics 365
    • QuickBooks Online
    • Clio
    • Jobber
    • See all integrations
  • Shop Phones
  • Industries
    • Hospitality
    • Dental
    • Real Estate
    • Insurance
    • See all industries
  • Business Resources
    • Learn
    • Setup Guide
    • Webinars
    • Case Studies
    • Podcast
    • Business Blog
    • Customer Videos
    • Reviews
    • FAQs
    • Compare
    • AT&T vs Ooma
    • Comcast vs Ooma
    • Marketplace
    • Explore
    • International Calling
    • Choose a Phone Number
    • Toll Free Numbers
    • What is VoIP?
    • IT Leaders
  • PROMOTIONS
    Elevate your business now with free IP phones.
    Shop three limited time offers.
  • Search

    More results...

    • My Ooma Telo
    • My Ooma Office
    • Partner's Login
  • RESIDENTIAL SOLUTIONS
  • Shop Devices & Bundles
    • Shop All Products
    • Ooma Telo
    • Ooma Telo Air
    • Ooma LTE w/ Battery Backup
    • Handset & Accesories
    • Home Phone Bundles
    • Retro Phone Bundle
    • Senior Phone Bundle
    • Family Phone Bundle
    • Home Office Bundle
  • Pricing & Plans
    • Basic Home Phone Service
    • Premier Home Phone Service
    • International Calling Plans
    • Savings Calculator
  • Features
    • See all features
    • Enhanced 911
    • Mobile App
  • Resources
    • Get Started
    • FAQs
    • Customer Reviews
    • Home Phone Blog
    • Calculate Savings
    • Choose a Phone Number
    • Consumer Reports Rating
    • Landline Alternative
  • Shop Now
  • PROMOTIONS
    Get a deal that’s Mom-approved!
OOMA Business Blog : business | business tips

How to manage delivery apps for your restaurant and keep customers happy.

Husain Sumra profile image
Husain Sumra
September 14, 2020 | 5 min read

Choosing and managing delivery apps for your restaurant is an important way to keep your company growing. To manage this opportunity, use our guide to food delivery services.

Food delivery apps: Understanding the options.

Today, there are many different food delivery services that help you serve your customer base. We’ve also included reviews from G2, a business software review website, so you can see how users are rating each app.

UberEats

G2 Reviews: 4.3-star rating out of 5 stars (100+ reviews)

Service Area: UberEats has expanded across the world. As of 2018, UberEats serves 200 cities around the world and the service continues to expand.

Uber Eats is one of the largest food delivery services in the world, so no matter where your restaurant is located, you know you’ll be able to deliver to users.

DoorDash

Service Area: DoorDash serves more than 50 cities in the United States.

G2 Reviews: 4.3-star rating out of 5 stars (40+ reviews)

There is more to this app than delivering restaurant food to customers. You can also use this service to deliver other supplies to your restaurant via DoorDash for Merchants. For example, restaurant owners could use DoorDash to order delivery of restaurant equipment if they need an item quickly.

Zomato

G2 Reviews: 4.3-star rating out of 5 stars (40+ reviews)

Service Area: This online food ordering app serves hundreds of cities in the US.

You can manage your Zomato restaurant listing directly from your smartphone while UberEats offers a specialized tablet. In addition, Zomato offers free widgets to help restaurants grow. For example, you can display a widget that shows how many Zomato reviews you have. Showing reviews from a third-party website may help reassure new customers unfamiliar with your brand.

GrubHub

G2 Reviews: 4.1-star rating out of 5 stars (25+ reviews)

Service Area: The company serves several thousand cities around the world, including several hundred locations in the US.

GrubHub has a significant number of customers who regularly place orders. As of Q1 2020, the company had over 23 million “Active Diners.” In addition, the company is growing over time. Compared to Q1 2019, the company grew gross food sales by 8%. With this level of growth, GrubHub is worth a close look. In addition, GrubHub implemented an integration with Yelp in 2017. This reduces friction for your customers, so they can check out your restaurant on Yelp and order instantly.

Now that you know about the most popular food delivery services, it’s time to evaluate the advantages and disadvantages of using these services.

Ways to improve your restaurant’s success with delivery apps.

1) Managing free delivery.

On one level, all of the food delivery services reviewed above appear to offer the same service. Your customers can order food online and receive their orders via a delivery driver. However, there is much more to the story than that. For example, consider the free delivery question. Offering this option to your customers is one way to spark interest. However, there needs to be a reasonable way to compensate the delivery driver. Some apps make it easy to have a minimum order amount, while others may impose a service charge. If the mobile app for food delivery does not provide adequate compensation to the delivery driver, your customers may get slower service because fewer drivers will be interested in working with that service.

2) Improve your delivery times.

When a customer places an order for food, the clock starts ticking on delivery times. To be fair, restaurant owners can only control part of the delivery time equation. You cannot control traffic. Ultimately, your best option lies in improving your restaurant processes.

To offer better delivery times, there are three techniques to use. Start by reviewing the menu items you offer for online ordering. If a food item takes an hour to prepare, it may not be suitable for delivery. Second, review how your kitchen is organized and managed. Take a look at the most popular online food orders you receive. Can you pre-package some of the items (e.g., measure out 1-cup portions of milk at the start of each day to speed up the cooking process)? These steps will help you improve delivery times.

3) Never miss an order by maintaining a backup internet connection.

Since you are using food delivery apps, you need to have a robust internet connection. To avoid disappointing customers, consider investing in a backup internet service in case your internet connection fails.

4) Encourage customers to leave a review for your restaurant via the delivery app.

When a customer opens their mobile app to order food, they see ratings for each restaurant. For example, UberEats launched a 5-star rating system for restaurants in 2017. If your restaurant is new to food delivery apps, you may have far fewer ratings than those that have been on the platform for years. To catch up and stay competitive, encourage customers to give ratings. If you are not receiving good reviews, take a look at what customers are saying. For example, if there are customer complaints about small portion sizes, take action to address those comments by better describing your menu items.

5) Develop a process to manage multiple food delivery services.

Some restaurants use multiple tablets in the kitchen to track all of the online orders they receive. That’s one way to solve the problem of staying up to date. Alternatively, restaurant owners may decide to assign responsibility to one person in the restaurant. That employee can then monitor online orders as they come in, make sure the right orders are handed to the delivery person, and keep an eye on delivery times. Without this approach, your restaurant staff are more likely to make mistakes because there is no quality assurance check on each online order.

6) Keep your business phone lines operating smoothly. 

In some cases, your customers want to talk to your restaurant on the phone. For example, they might have detailed questions about whether your restaurant offers gluten-free meals. Regardless of the popularity of food delivery apps, research shows that even 35% of Generation Z (i.e. born 1997-2012) prefer to use the phone to communicate with small businesses. If you are still using a traditional landline phone at your restaurant, that service may no longer be good enough to keep up. Discover how a digital phone system for small business offers more capabilities like delivery of voicemails to your email and call recording so you can give feedback to your employees.

book your consultation today image

Learn more about how Ooma Office can help your business.

Talk to one of our Ooma Office experts today!
CONNECT WITH US

Thank you!

An Ooma Office Sales Representative will be in touch shortly.

866-573-0707

The Ooma Office Logo
Thank you
Learn how ooma can help - consultation image

Learn more about how Ooma Office can help your business.

Just call 877-621-0515 or click this to CHAT. Or, fill out this form and someone will reach out to you shortly.

By clicking below you expressly agree to and acknowledge the statements set forth in this
link. By submitting your contact information, you are giving express written consent to receive on your telephone, mobile or other electronic device auto-dialed, pre-recorded, artificial or other automated telemarketing calls or texts (SMS & MMS) from Ooma, its marketing partners, or third parties acting on Ooma’s behalf, even if your number is a on a corporate, state or federal Do Not Call (DNC) list. Carrier fees may apply. Consent is not a condition of purchase. It also indicates that you agree to Ooma’s Privacy Policy.
Fix error
About the Author
Husain Sumra profile image
Husain Sumra

Husain Sumra is a former journalist who reported on the biggest companies in tech, from Apple to Amazon, covering cloud services, consumer technology and communication solutions. His journalism background has helped him bring a customer-first approach to content marketing, creating pieces of content aimed at helping people.

Recent Posts
recent post image:QR codes: responsible business uses
QR codes: responsible business uses
recent post image:The second digital revolution: How VoIP became a lifeline for modern businesses
The second digital revolution: How VoIP became a lifeline for modern businesses
recent post image:Don’t risk it: password security tips to keep your business and team safe
Don’t risk it: password security tips to keep your business and team safe
More from Ooma Business Blog
  • – Don’t risk it: password security tips to keep your business and team safe
  • – The essential guide to social media platforms for your small business
  • – Use Google business listings to grow customer leads
  • – Local SEO for small businesses: 5 steps to get started
FOR BUSINESS +

  • Business Phone System
  • Enterprise Phone
  • POTS Replacement
  • UCaaS
  • Cloud Phone
  • Mobile App
  • Internet Services
  • Live Demo
  • Video Conferencing
  • Choose a Number
  • International
  • VoIP Phone System
  • Business Phone Services
  • Ooma Office
  • Faqs
FOR HOME+

  • Home Phone
  • Basic Plan
  • Premier Plan
  • Connect Your Home
  • Savings
  • Accessories
  • International Calling
  • Landline Phones
  • Phone Numbers
  • Ooma Telo
  • Reviews
  • Faqs
  • Mobile App
  • Forums
FOR SECURITY+

  • Home Security
  • Professional Monitoring
  • Build Your Own System
  • Plans
  • Reviews
  • Videos
  • Faqs
  • Mobile App
SHOP+

  • Buy Home Phone
  • Buy Home Security
  • Buy Business Phone
  • Marketplace
PRESS
+

  • In the News
  • Press Releases
  • Awards
  • Press Kit
ABOUT OOMA+

  • Company
  • Careers
  • Contact
  • Investors
  • FAQs
  • Partners
  • Support
  • Blog
  • Legal
  • Notice to California Residents
  • Notice to Texas Residents
  • Your Privacy Choices privacy choices icon
VISIT CANADA SITE


  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Youtube icon
  • Instagram icon
Copyright © 2025 Ooma, Inc. All Rights Reserved.
Terms of Use / Privacy Policy / Sitemap
consumer report
senior living
Ooma's Better Business Bureau Listing
PC Mag Logo
Best Places to Work
Thank you

Thank you!

An Ooma Office Sales Representative will be in touch shortly.

If you’d like to chat with us right away, just give us a call or start an online chat!

CALL
CHAT ONLINE
Popup images

Let’s talk!

One of our knowledgeable representatives is standing by to provide recommendations and help you get started. Just call 877-621-0515 or click this CHAT button. Or, fill out this form and someone will reach out to you shortly.

By clicking below you expressly agree to and acknowledge the statements set forth in this
link. By submitting your contact information, you are giving express written consent to receive on your telephone, mobile or other electronic device auto-dialed, pre-recorded, artificial or other automated telemarketing calls or texts (SMS & MMS) from Ooma, its marketing partners, or third parties acting on Ooma’s behalf, even if your number is a on a corporate, state or federal Do Not Call (DNC) list. Carrier fees may apply. Consent is not a condition of purchase. It also indicates that you agree to Ooma’s Privacy Policy.
Fix error

We’ll talk shortly!

To get to know you better and help you, could we ask a few more questions?

By clicking below you expressly agree to and acknowledge the statements set forth in this
link. By submitting your contact information, you are giving express written consent to receive on your telephone, mobile or other electronic device auto-dialed, pre-recorded, artificial or other automated telemarketing calls or texts (SMS & MMS) from Ooma, its marketing partners, or third parties acting on Ooma’s behalf, even if your number is a on a corporate, state or federal Do Not Call (DNC) list. Carrier fees may apply. Consent is not a condition of purchase. It also indicates that you agree to Ooma’s Privacy Policy.
Fix error
Or Call 877-621-0515
Sepcial Offer

Get a Special Offer Today

Call 877-621-0515 today to learn more.

Offer expires 05/28/25

CALL US START CHAT
Call support icon Call support icon SUPPORT 866-939-6662
Sales Number Sales Number SALES877-621-0515
Get a quote Get a quote QUOTE
Live Chat Live Chat CHAT
QUOTE CALL CHAT
We use cookies and similar technologies to analyze traffic, enhance your experience and allow our partners to serve tailored advertisements. For more information or to opt out, visit our Privacy Policy.
I agree  Learn more