Ooma Business Blog

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More companies are switching from traditional landline phone systems to internet-enabled options, and small businesses are leading the way with 15% growth projected by 2025. And for good reason..

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A softphone is an app that you use to make phone calls, like Skype. Your calls are all made over the internet versus a copper landline attached to a desk phone. That’s just the beginning. Since you are using digital technology, a softphone gives you more than voice service.

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The internet has empowered companies to connect with customers in ways previously unimaginable. This connectivity has advanced to include the ability to make and receive calls through virtual phone systems.

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Each system will work for a small business, depending on the number of phone lines you need and how you want the phone system to support your business communications. Let’s take a look at the three phone systems—what they are, how they work, and what they might mean for your business.

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If you’re in the process of choosing a new business phone system and considering switching from your current phones to cloud-based phones, you’re probably going to hear about softphones. Moreover, are softphones a good fit for your business?

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When it comes to phone lines and how many you might need for your business, it helps to clarify what we mean by phone lines.Phone line is a term that people understand as a physical phone line (or landline). If you’re talking about a VoIP system, the term user (versus line) is more accurate.