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Ooma Business Blog

Call center analytics: how to measure performance - blog post image
business features

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A call center can be a lifeline for your business, but the brain behind the operation is call center analytics. This post helps you take a hard, data-driven look into how your team is handling clients or customers on phone calls and can help you boost not only your customer satisfaction numbers, but your bottom line, too.
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Nandhini Raghunathan profile image
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Know when to use call park, call transfer or call hold - blog post image
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Mike Butts profile image
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How to set up a simple call center - blog post image
business features | small business

How to set up a simple call center

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One way to better accommodate your customers is by adding a simple call center. With live agents on the line, you create trust in your brand and improve customer satisfaction. If you’re wondering just how to set up a call center or what makes a successful call center, Ooma has you covered.
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Nandhini Raghunathan profile image
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Three new messaging features in Ooma Office that can improve customer service - blog post image
business features

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Nandhini Raghunathan profile image
by Nandhini Raghunathan
How fax machines work and how to fax using VoIP - blog post image
business features

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Jim Gustke profile image
by Jim Gustke
How to manage Ooma Office as an admin - blog post image
business features

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by Nandhini Raghunathan
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