Ooma VoIP Phone
  • Business Phone
    • Business
    • Enterprise
    • POTS Replacement
    • Solutions
    • Industries
    Business
    • Hospitality

    • Dental

    • Real Estate

    • Insurance

    • See All Industries

  • Internet
    • Business Internet
    • Backup Internet
    • Check Coverage
    • Check Speed
    • Data Usage Calculator
    • Managed WiFi
  • SALES: 877-353-5168
  • Log in
    • My Ooma Office
    • Partner's Login
  • Search Button
  • Cart Button
    0

    Your Cart

    Your cart is empty.
Search

More results...

  • Business
  • Plans & Pricing
    • Pricing
    • Compare Plans
      & Features
    • Office Pro Plus
    • Office Pro
    • Office Essentials
    • Small Business
      Starter Kits
  • Features
    • Compare All Features & Plans
    • Desktop App
    • Mobile App
    • Videoconferencing
    • Hot Desking
    • Virtual Receptionist
    • Voicemail Transcription
    • Enhanced Call Blocking
    • Multi Ring
    • Call Queuing
    • Call Recording
    • Ring Groups
    • Overhead Paging
    • Fax Online
    • Free Toll Free Number
    • Integrations
    • Caller Info
    • Text Messaging
    • Team Chat
    • Contact Us Website Widget
    • Auto Dialer
    • Shift-to-Text
    • ...more->
  • Industries
    • Hospitality
    • Dental
    • Real Estate
    • Insurance
    • See All Industries
  • Get Phone Number
  • Savings
  • Resources
    • Setup
    • Webinars
    • Case Studies
    • Podcast
    • Business Blog
    • International Calling
    • Customer Videos
    • IT leaders
    • Reviews
    • Toll Free Numbers
    • How to Choose
    • What is VoIP
    • Faqs
    • Marketplace
    • AT&T vs Ooma
    • Comcast vs Ooma
  • Build Your Own
  • Buy Phones
  • Get Started
    CALL 800-920-6943
Search

More results...

  • Small Business Phone Service +
    • Business Phone
    • Features
    • Industries
    • VoIP Phone Systems
    • Cloud Systems
    • Plans
    • Savings Calculator
    • Setup
    • Choose a Number
    • Demo
    • Build Your Own
    • Mobile App
    • International
    • Business Blog
    • Reviews
    • Faqs
    • Locations
    • Buy
  • Enterprise +
    • Enterprise Communications
    • Features
    • Pricing
    • Solutions
    • Enterprise VoIP
    • Marketplace
    • Faqs
    • Become a Partner
  • POTS Replacement +
    • POTS Replacement
    • Remote Device Management
    • Compliance
    • Resources
    • FAQs
    • Partner With Us
  • Internet Service +
    • Ooma Connect
    • Backup Internet
    • Check Coverage
    • Check Speed
    • Data Usage Calculator
    • Managed WiFi
  • Solutions

  • Industries

  • Home Phone +
    • Home Phone Service
    • Residential VoIP
    • Products +
      • Overview
      • Ooma Telo
      • Ooma Telo Air
      • Ooma Telo LTE with Battery Backup
      • Ooma Retro Phone Bundles
      • Senior Home Phones
      • Home Office Phone
    • Free Service
    • Premier Service
    • Accessories
    • Home Phone Savings
    • Ooma Phone Number
    • Home Phone Blog
    • International Calling
    • Reviews
    • Faqs
    • Buy Now
  • Home Security Systems +
    • Home Security
    • Plans
    • Features
    • Professional Monitoring
    • Build Your Own System
    • Mobile App
    • Videos
    • Works With
    • Home Security Blog
    • Reviews
    • Faqs
    • Buy Now
  • Log in +
    • My Ooma Telo
    • My Ooma Office
    • Partner's Login
  • Shop +
    • Buy Home Phone
    • Buy Home Security
    • Buy Business Phone
  • Support +
    • Business Phone
    • Home Phone
    • Smart Security
  • About +
    • Blog
    • Careers
    • Company
    • Contact
    • FAQs
    • Forums
    • Investors
    • Legal
    • Partners
    • Press
    • Team
OOMA Business Blog : ucaas

5 vital questions to ask every UCaaS solution provider

Natalia Casselman profile image
Natalia Casselman
November 5, 2024 | 4 min read

Choosing the right Unified Communications as a Service (UCaaS) provider can be tricky. As you research vendor after vendor, all the features and service options can start to blur together.

One UCaaS provider might offer the right price, while another talks about options you didn’t even know were possible. One UCaaS platform has stellar reviews, but it seems complicated and hard to understand.

To help sort through all this information—from the system implementation process to which UCaaS features fit your needs—ask potential providers the following five questions.

1. Will the UC service scale with my business?

Imagine getting your new communications platform set up only to find that a year later, you’re ready to scale and need the platform to expand.

In general, cloud-based unified communication solutions will grow with your business (for example, it’s easy to add seats as you hire new employees and system updates happen automatically).

However, businesses sometimes grow in unpredictable ways. Some platforms may have feature limitations that could stunt your growth. For example, you may not need a dedicated call center now, but as you open new offices and grow it could become a necessary business function.

As you start talking to providers, ask about their product’s ability to keep pace with your growth:

    1) Does the UCaaS platform support customization?

    2) What are the common UC upgrades that businesses require as they scale?

    3) Can you add new locations with their own virtual receptionist, schedules and greetings?

2. What’s the process of moving the UCaaS solution to a new building?

Whether you’re opening an additional office or simply moving to a new address, the migration process can be stressful—from the physical relocation of staff and equipment to the work of making the transition appear seamless to customers.

For a smooth transition, your unified communications solution needs to be up and running at the new location before the start of business.

The good thing is that moving a UCaaS platform is much easier than transferring a traditional phone system. As long as you have a multi-tenancy UC system, the transition to the new address should be seamless.

Talk to your prospective providers about the process of moving a UCaaS solution to a new site. How will they evaluate the space to accommodate your communications? What changes can you expect, if any? Are changes determined by location, like in-state versus out-of-state?

3. How do you determine platform users’ needs?

Switching to a new communications platform will affect everyone in your company. A smooth transition is essential, and for a large enterprise it can be even more difficult. Staff, from CEO to receptionist, must have the tools they need and the know-how to navigate the system with ease right from the beginning.

User surveys

Ask potential providers about their pre-installation user surveys. The survey will allow the provider to understand workers’ needs throughout the organization. With that information, they can ensure that employees have the appropriate user license to do their work.

Training options

Talk to vendors about training options. Do they offer easy-to-understand tutorials? What do they recommend for in-house training (such as training admins as a go-to source for users’ questions)?

Ultimately, all the fanciest features in the world don’t matter if you can’t get your staff up to speed quickly. Practical training is not only essential for a smooth transition to a new communications platform, but for the long-term health of your operations. Proper instruction ensures the staff is comfortable using the system as well as making them aware of new features that can increase efficiencies. You wouldn’t want helpful new features to go unused after all.

4. How long will it take to implement an enterprise UCaaS system?

Communications disruption is a big deal—and an expensive one. Unlike switching traditional phone systems, which can create havoc as technicians work on lines and phone carriers update the business’s system, UCaaS implementation is generally straightforward and fast.

That said, at the enterprise level, there are many moving parts to manage when migrating UCaaS. Naturally, the scope of the project (business size and solution complexity) will determine the time needed to implement the new system.

Talk to providers about the timeline for implementation. That includes the time required to:

    • Conduct user surveys

    • Evaluate existing call flows and plan new ones.

    • Port numbers (and working with existing carriers)

    • Test the network

    • Complete onboarding and training

    • Launch the system

5. What level of support do you provide?

One of the most profound differentiators between UCaaS vendors is customer support. It’s the one thing that’s going to make the biggest difference to your experience and your efficiency down the road.

As with so many online services, UC cloud providers offer substantial support through online content. Users can access FAQs and blog posts or get help from troubleshooting guides with a quick search on the vendor’s website or via chatbot.

However, sometimes you need to talk to someone. It helps if you can reach the right person easily to get your questions answered quickly.

Talk to the providers about their support system. Will the support team provide the care you need—from the most straightforward question to an emergency?

More importantly, will you have a dedicated support manager who can coordinate the implementation process from start to finish and beyond?

Wrapping up

Switching business communications is a significant step. However, unlike complicated and time-consuming on-premises upgrades you’ve probably done in the past, moving to a cloud-based UC solution is simple.

As you talk to potential providers, use the five questions above to guide your decision. Ultimately, it comes down to finding the right vendor and solution-fit for your business, to not only help you today, but help your business succeed for years down the road.

book your consultation today image

Learn more about how Ooma Office can help your business.

Talk to one of our Ooma Office experts today!
CONNECT WITH US

Thank you!

An Ooma Office Sales Representative will be in touch shortly.

866-573-0707

The Ooma Office Logo
Thank you
Learn how ooma can help - consultation image

Learn more about how Ooma Office can help your business.

Just call 877-621-0515 or click this to CHAT. Or, fill out this form and someone will reach out to you shortly.

By clicking below you expressly agree to and acknowledge the statements set forth in this
link. By submitting your contact information, you are giving express written consent to receive on your telephone, mobile or other electronic device auto-dialed, pre-recorded, artificial or other automated telemarketing calls or texts (SMS & MMS) from Ooma, its marketing partners, or third parties acting on Ooma’s behalf, even if your number is a on a corporate, state or federal Do Not Call (DNC) list. Carrier fees may apply. Consent is not a condition of purchase. It also indicates that you agree to Ooma’s Privacy Policy.
Fix error
About the Author
Natalia Casselman profile image
Natalia Casselman

Natalia Casselman has over 15 years of experience in the Unified Communications (UC) industry. Natalia has been with Ooma Product Management team for over 3 years. Prior to Ooma, Natalia had held product management, marketing, and sales positions in various Information Technology companies. She holds an MBA degree from the University of Toronto/Rotman School of Management, and also Master degree in Engineering from the Ukrainian National University of Telecommunications.

Recent Posts
recent post image:Don’t risk it: password security tips to keep your business and team safe
Don’t risk it: password security tips to keep your business and team safe
recent post image:Top 10 ways to use call recording for your business
Top 10 ways to use call recording for your business
recent post image:Places to list your business phone number for free
Places to list your business phone number for free
More from Ooma Business Blog
  • – What are the key protocols of Voice over Internet Protocol (VoIP)?
  • – What is an SBC? All about Session Border Controllers
  • – UCaaS cost: How switching can help
  • – What is SIP (Session Initiation Protocol) trunking and why do you need it?
FOR BUSINESS +

  • Business Phone System
  • Enterprise Phone
  • POTS Replacement
  • UCaaS
  • Cloud Phone
  • Mobile App
  • Internet Services
  • Live Demo
  • Video Conferencing
  • Choose a Number
  • International
  • VoIP Phone System
  • Business Phone Services
  • Ooma Office
  • Faqs
FOR HOME+

  • Home Phone
  • Basic Plan
  • Premier Plan
  • Connect Your Home
  • Savings
  • Accessories
  • International Calling
  • Landline Phones
  • Phone Numbers
  • Ooma Telo
  • Reviews
  • Faqs
  • Mobile App
  • Forums
FOR SECURITY+

  • Home Security
  • Professional Monitoring
  • Build Your Own System
  • Plans
  • Reviews
  • Videos
  • Faqs
  • Mobile App
SHOP+

  • Buy Home Phone
  • Buy Home Security
  • Buy Business Phone
  • Marketplace
PRESS
+

  • In the News
  • Press Releases
  • Awards
  • Press Kit
ABOUT OOMA+

  • Company
  • Careers
  • Contact
  • Investors
  • FAQs
  • Partners
  • Support
  • Blog
  • Legal
  • Notice to California Residents
  • Notice to Texas Residents
  • Your Privacy Choices privacy choices icon
VISIT CANADA SITE


  • Facebook icon
  • Twitter icon
  • LinkedIn icon
  • Youtube icon
  • Instagram icon
Copyright © 2025 Ooma, Inc. All Rights Reserved.
Terms of Use / Privacy Policy / Sitemap
consumer report
senior living
Ooma's Better Business Bureau Listing
PC Mag Logo
Best Places to Work
Thank you

Thank you!

An Ooma Office Sales Representative will be in touch shortly.

If you’d like to chat with us right away, just give us a call or start an online chat!

CALL
CHAT ONLINE
Popup images

Let’s talk!

One of our knowledgeable representatives is standing by to provide recommendations and help you get started. Just call 877-621-0515 or click this CHAT button. Or, fill out this form and someone will reach out to you shortly.

By clicking below you expressly agree to and acknowledge the statements set forth in this
link. By submitting your contact information, you are giving express written consent to receive on your telephone, mobile or other electronic device auto-dialed, pre-recorded, artificial or other automated telemarketing calls or texts (SMS & MMS) from Ooma, its marketing partners, or third parties acting on Ooma’s behalf, even if your number is a on a corporate, state or federal Do Not Call (DNC) list. Carrier fees may apply. Consent is not a condition of purchase. It also indicates that you agree to Ooma’s Privacy Policy.
Fix error

We’ll talk shortly!

To get to know you better and help you, could we ask a few more questions?

By clicking below you expressly agree to and acknowledge the statements set forth in this
link. By submitting your contact information, you are giving express written consent to receive on your telephone, mobile or other electronic device auto-dialed, pre-recorded, artificial or other automated telemarketing calls or texts (SMS & MMS) from Ooma, its marketing partners, or third parties acting on Ooma’s behalf, even if your number is a on a corporate, state or federal Do Not Call (DNC) list. Carrier fees may apply. Consent is not a condition of purchase. It also indicates that you agree to Ooma’s Privacy Policy.
Fix error
Or Call 877-621-0515
Sepcial Offer

Get a Special Offer Today

Call 877-621-0515 today to learn more.

Offer expires 05/21/25

CALL US START CHAT
Call support icon Call support icon SUPPORT 866-939-6662
Sales Number Sales Number SALES877-621-0515
Get a quote Get a quote QUOTE
Live Chat Live Chat CHAT
QUOTE CALL CHAT
We use cookies and similar technologies to analyze traffic, enhance your experience and allow our partners to serve tailored advertisements. For more information or to opt out, visit our Privacy Policy.
I agree  Learn more