Ooma Blog

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You get a phone call from the IRS. A stern voice on the other side coldly says you owe a large amount of back taxes and that if you don’t go to the bank right now and transfer it over, the authorities will arrest you for tax fraud.

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This brief telecommunications glossary will demystify some common telecom terms you may encounter when researching phone services and products. At the very least, it will help impress your Bellhead (old school phone employee) and techie friends.

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Text-based communication like messaging and email can be a great way to quickly send off information and get back to work. It helps you cut down on distractions and takes seconds to minutes. Better yet, you don’t have to deal with someone else. Initially, it’s one sided.

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Cloud telephony is an advanced form of telephone service that runs on a cloud computing model and uses Voice over Internet Protocol (VoIP) technology. It is also referred to as a hosted phone system, hosted PBX system or hosted VoIP system.

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Figuring out the best phone system for your business can be a challenge, especially considering the countless terms that you’re bound to run into. Let’s take a look at PBX and VoIP, for instance. Both acronyms describe certain types of phone systems, which leads to the commonly-searched question: Is PBX better than VoIP?

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On-premise phone systems have been the traditional choice for businesses for many years. However, with the development of hosted or cloud-based phone systems, on-premise systems are no longer the only option.