Latest posts by Mike Butts

5 ways call logs can make your business better
  • November 18, 2024
For many companies, call logs are a valuable resource that can reveal trends, highlight staffing needs and help with employee training. This blog post reveals five practical ways call logs can take your business to the next level. [Read More]
Posted in Blog
7 ways to prepare your business for Small Business Saturday
  • November 11, 2024
With a little planning and creativity, you can help shoppers keep their dollars local while celebrating Small Business Saturday 2024 on November 30th. Check out 7 ideas for making this year's Small Biz Saturday a success for your business! [Read More]
Posted in Blog
Insider’s guide to corporate jargon
  • October 10, 2024
Overdoing the corporate speak can actually hurt your communication efforts. Read about some common, and not-so-common, business jargon examples and find words you can use instead. [Read More]
Posted in Business Blog
Ooma Office for Square makes businesses more efficient
  • October 7, 2024
Two essential parts of any customer-facing business are communication and point-of-sale payment. Ooma Office integration with Square makes it easier communicate with customers and enable customers to pay for goods and services. Read more about how this integration can make your business more efficient. [Read More]
Posted in Blog
The ultimate small business telecom checklist
  • September 17, 2024
When making your small business plan, be sure to add the right telecom systems with business phone features that make your life easier. Ooma shares a helpful telecom checklist you can use when starting and then running your business. [Read More]
Posted in Business Blog
Turn Your Receptionist into a Call Management Ninja
  • August 12, 2024
It takes a special set of skills to succeed as a receptionist. The best have a combination of soft (interpersonal) and hard (technical) skills. This post takes a look at both, along with tips to help refine key receptionist skills to help yours become a call management ninja. [Read More]
Posted in Blog
Busting the 6 biggest myths about POTS replacement
  • August 2, 2024
When it comes to POTS (Plain Old Telephone Service) copper phone line replacement, there are a variety of myths or misinformation. Ooma addresses the 6 most common myths so you can feel more confident when selecting a replacement option. [Read More]
Posted in Blog
Put your best voice forward: call forwarding use cases & tips
  • July 2, 2024
Here's a primer on using call forwarding to make your business life easier and to elevate your customer service game. Explore tips and use cases you can apply to your business operations. [Read More]
Posted in Business Blog
Creative ways to use online whiteboards in virtual meetings
  • June 18, 2024
Online whiteboarding has many benefits for businesses, including increasing creativity, engagement and collaboration while improving outcomes. A virtual whiteboard can be used in many of the same ways as a physical whiteboard, and then some. This post takes a look at creative ways you and your team can use virtual whiteboards. [Read More]
Posted in Business Blog
Keep your college campus running smoothly with a POTS replacement solution
  • June 11, 2024
Ooma AirDial is helping colleges and universities keep critical emergency infrastructure working smoothly to help ensure students, staff and guests are safe on campus. [Read More]
Posted in Blog
4 ways Ooma AirDial Remote Device Management gives you even more info and options
  • May 31, 2024
Ooma AirDial Remote Device Management (RDM) is always improving, adding helpful new features to save time and improve your experience. Check out some of the latest features like call alerts, power on notifications, dark mode settings and more! [Read More]
Posted in Blog
Ultimate remote worker office setup checklist
  • May 31, 2024
This guide and interactive checklist will help you ensure your remote employees have everything they need to succeed in their roles, no matter where they’re working. [Read More]
Posted in Blog
Need small business internet service that’s affordable, reliable and mobile?
  • May 3, 2024
Ooma Connect combines internet service via LTE wireless networks and Ooma Connect 3000—the portable internet access device that makes it possible. This combo is ideal for companies with a small workforce that needs to connect to the internet. See how you can get business internet that is affordable, reliable, and mobile. [Read More]
Posted in Business Blog
Can your business weather an internet outage?
  • April 25, 2024
Customers expect a smooth, pleasant experience with the businesses they support. Prepare for inevitable internet outages by getting backup fixed wireless business internet service with Ooma Connect, which comes with a gateway device that provides your business with a wireless internet connection. [Read More]
Posted in Business Blog
Buyer’s guide: choosing a cloud phone system in 2024
  • April 24, 2024
Implementing cloud communications systems can have a multi-level impact on businesses. On the finance side, it can lower costs. Operationally, it expands your phone system to go beyond desk phones. It can provide the tools for better customer relations. [Read More]
Posted in Business Blog
Keep your emergency phones connected with a POTS replacement solution
  • April 8, 2024
Ooma AirDial POTS replacement solution can help you keep your critical emergency infrastructure in place so the real heroes can jump into action when needed. Check out this blog for more information. [Read More]
Posted in Blog
What is Microsoft Teams Direct Routing?
  • March 29, 2024
Microsoft Teams Direct Routing makes it possible for organizations to connect Teams to their business phone system, allowing users to make and receive external calls directly within the Teams interface. This integration streamlines communication, enhances accessibility and allows for a much more cohesive user experience. [Read More]
Posted in Business Blog
UCaaS cost: How switching can help
  • March 14, 2024
Understandably, UCaaS cost is top-of-mind when transitioning to a cloud-based unified communications solution. In general, as-a-service solutions are considered cost-effective alternatives to on-premises systems. [Read More]
Posted in Business Blog
Tips for improving phone calls between insurance agents and clients
  • February 16, 2024
The key communication tool in all insurance agencies is still the telephone. So how do you master your insurance phone calls and business phone system? In this post, we’ll take a look at what makes phone calls effective and how you can get a phone system that will help you and your staff be more productive and provide a stellar client experience. [Read More]
Posted in Business Blog
21 top virtual call center tips for success
  • February 5, 2024
The benefits of a virtual call center often outweigh a traditional call center, and Ooma wants to help you make the most out of it. To keep your virtual call center running in tip-top shape and maximize customer experience, we’ve compiled a list of call center best practices. [Read More]
Posted in Business Blog
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