Ooma Adds Patented MultiPath Technology to Ooma AirDial, Allowing Uninterrupted Backup for POTS Replacement

Sunnyvale, CA - Tuesday, November 28th, 2023

Ooma, Inc. (NYSE: OOMA), a smart communications platform for businesses and consumers, today announced that the Ooma AirDial® solution for POTS replacement now incorporates Ooma’s MultiPath technology, a unique and patented feature that allows uninterrupted backup for life-safety devices such as fire alarm panels and elevator phones.

MultiPath, available now to all AirDial customers, creates a continuous dual connection between AirDial and the Public Switched Telephone Network (PSTN) by transmitting data packets simultaneously through two links – AirDial’s wireless LTE network and the customer’s existing broadband network.

Technically an active-active topology, MultiPath intelligently monitors the flow of data packets, constantly judging the best link. If one connection is disrupted by congestion, dropped packets or latency, the other connection is automatically and instantly used. If one connection goes offline, calls in progress continue uninterrupted through the other connection.

This is distinctly different from the traditional failover feature of other POTS replacement products, where one link is designated as primary and the other as secondary. Only if the primary link fails does the connection switch to the secondary link. This disconnects any call in progress and requires re-establishing a connection, which can take a full minute or more and can be highly problematic during emergencies.

Ooma AirDial (https://www.ooma.com/airdial) helps businesses and property managers survive the impending “copper sunset” of legacy analog phone lines, also known informally as Plain Old Telephone Service or POTS. Many life-safety and business-critical systems such as fire-alarm panels, elevator phones, building entry systems, burglar alarms and fax machines today rely on POTS connections. Yet, in the wake of the Federal Communications Commission lifting most regulations on carriers, monthly rates for POTS service are soaring and reliability is declining.

Designed from the ground up as a turnkey solution for POTS replacement, Ooma AirDial brings together hardware, software, wireless connectivity and virtual analog phone lines in a single package with a single monthly bill from one vendor. Remote device management through an online portal makes it easy to monitor and control AirDial units across multiple locations and for IT consultants to supervise multiple accounts.

“Every second counts in an emergency and that’s why we’ve added MultiPath technology to Ooma AirDial,” said Thad White, vice president of product management for Ooma. “Our customers have told us they want a POTS replacement solution that is resilient, scalable and affordable. We’re proud to be one of the leaders in the market by offering this unique level of protection.”

Forward-Looking Statements
This release includes “forward-looking statements” within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Statements in this press release that are not statements of historical or current fact constitute “forward-looking statements.” The forward-looking statements contained in this press release include, without limitation, statements related to the functionality, features and benefits of Ooma AirDial. Such forward-looking statements involve known and unknown risks, uncertainties and other unknown factors that could cause the actual results to be materially different from any future results expressed or implied by such forward-looking statements. The forward-looking statements contained herein are also subject generally to other risks and uncertainties that are described from time to time in Ooma’s filings with the Securities and Exchange Commission, including under Item 1A, “Risk Factors” in the Company’s Annual Report on Form 10-K for the fiscal year ended January 31, 2023, filed on April 7, 2023, and in its subsequent reports on Forms 10-Q and 8-K. Investors are cautioned not to place undue reliance on such forward-looking statements, which speak only as of the date they are made. Ooma undertakes no obligation to publicly update or revise any forward-looking statement, whether as a result of new information, future events or otherwise.