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Deliver a Great Customer Service Experience with Ooma’s Cloud Call Center Solution

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Your call center is the hub for critical customer interactions, and Ooma Enterprise can play a major role in providing an unparalleled customer experience that improves loyalty and revenue.

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How Ooma Enterprise call center improves customer experience.

Ooma Enterprise provides a complete, easy-to-manage, and effective cloud call center solution that supports your agents and customers with a smooth, positive experience.

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  • Our hosted call center and cloud-based business communications systems are integrated. Any employee can log into a queue and take calls when volumes are high. This allows the team to handle peak hours or occasional spikes without wasting resources on standby.
  • Our cloud call center solution includes built-in call recording and agent scoring to measure and manage agent performance. The Barge and Whisper features of our cloud PBX can be used for hands-on coaching and training.
  • We provide CRM integration to unify your call center software with the applications that run your business. Calls can be automatically logged into applications like Salesforce and Microsoft Dynamics, and agents can click CRM records to dial, which saves time.
  • Our VoIP call center solution has easy-to-use dashboards, including “MyDay” so agents can review and optimize their resolution time and overall performance. Call center managers can analyze real-time activity and coach agents to enhance productivity. Additional online reports provide insight into overall contact center activity and metrics for management updates.
  • The Ooma Enterprise call center solution is managed in the cloud, so you get automatic updates and your IT team can focus on strategic priorities rather than implementation or maintenance.
  • Remote agents can use the same system from their home office as your corporate HQ or call center office, so you can hire the best agents, not just the closest.
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