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Bay Oak Law is a small firm located in Oakland, California, near Lake Merritt, that specializes in intellectual property, civil litigation and business litigation. Andy Jacobson, Bay Oak Law founder, has been a lawyer for more than 25 years, and the firm recently celebrated its 20th year of operation in the Bay Area.
Taking on tough court cases as Andy does requires a lot of communication with clients as well as opposing counsel and the paralegals at his firm. Having a business phone service with clear calls at an affordable price was important for Andy’s three-person team, as they are often taking incoming calls regarding ongoing case work. To learn more about Bay Oak Law’s legal services, visit their website.
Litigation, legal counsel and the need for clear communication
Because Andy and his team work continuously with both individual and business clients, they need to be putting their best foot forward and communicate effectively whether they are in the office, working from home, or traveling. The team also works with a wide base of clients and issues in industries as varied as e-commerce, transportation, real estate, finance, manufacturing, as well as technology and legal issues related to the internet. Their hard work and attention to detail has paid off, as they have been peer-rated and recognized highly for their ethical standards and legal ability. More recently they have earned 2018 Client Champion Gold status from Martindale-Hubbell, a leading information services company for the legal profession.
Andy’s team is also quite mobile, as the team often works remotely and also travels in and out of the office to meet with clients. Having an office phone service that enables them to use their office phones as well as their mobile phones with the same business line and features was definitely a must.
“Our office is regularly interacting with clients, vendors, opposing counsel, courts, and the like. I work 70-80% of the time in the office, but one of my paralegals works almost exclusively from home. Ooma allows us to communicate easily,” Andy explained.
Making the switch to Ooma Office
Before signing up for Ooma Office, Andy and his team had been using RingCentral. They were disappointed with its call quality, and the service was expensive. After getting a recommendation from a friend, Andy decided to make the switch to Ooma Office. Since signing up, Andy’s team is still able to get the business features they want without sacrificing sound quality. And, Ooma Office was able to provide these services at a price Bay Oak Law could afford.
It didn’t take long for Andy and his team to get up to speed with the Ooma Office system, as many of the features of the service are specifically catered to small businesses like Bay Oak Law. Andy said that there are two main Ooma Office features that he and his team enjoy the most: the Virtual Receptionist and the Ooma Office Mobile App.
With the Ooma Office Mobile App, Andy can take business calls remotely while still using Bay Oak Law’s business number. This is especially convenient since he sometimes likes to work from home. It’s also a critical feature to use when he is out of the office doing case work.
“It’s the 21st century. We don’t need to, and can’t, be in the office all the time, and everyone already carries their own phone. Ooma brings lower costs (both in up-front investment and on a month-to-month basis), and greater flexibility,” Andy explained. “Don’t be a dinosaur.”
With the Virtual Receptionist feature, Andy can easily manage calls from clients and create a professional business presence. It also makes it easy for clients to get in contact with Andy or one of his paralegals quickly. Clients also have access to Bay Oak Law’s conference server through the service.
“I would recommend Ooma Office to anyone who is interested in an economical phone package, without the fixed contracts and switches, and with the ability to take their office phone wherever they go,” Andy said.
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