I lost a credit card last month and had to cancel it. Not thinking Ooma was tied to it, I received this automated email from Ooma last week. I of course updated my credit card online and everything is fine. No interruption of service. I noticed the charge go through on my new card.
Your credit card was recently declined while trying to process your payment for your taxes and fees for your Ooma account registered to telephone number 614-xxx-xxxx.
It appears that the credit card we have on file is either invalid, or expired. Please update your credit card and billing information as quickly as possible so we can process your payment and avoid any interruption with your Ooma telephone service.
To update your credit card and billing information please visit https://my.ooma.com/account/billinginfo
If you have questions or you would like to provide new information immediately, please feel free to reply to this email or call us at 1.888.711.6662.
Thank you for choosing Ooma - we appreciate your business!
Ooma Billing Coordinatorhttp://email@example.com