Unhappy customer experience (formerly happy)

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Unhappy customer experience (formerly happy)

Postby motleyruse » Fri Oct 01, 2010 7:26 pm

How long should one expect an OOMA device to last? For $250 I was hoping for more than 15 months. After calling and talking to customer service, however, there seems to be no option other than to buy a new device. Shame on you OOMA!

:x
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Re: Unhappy customer experience (formerly happy)

Postby lbmofo » Fri Oct 01, 2010 10:13 pm

Sorry to hear about your ooma going belly up.

On the flip side, unless you had some real inexpesive phone serivce, your break even point should have been some where around 6 months....so the glass 1/2 full way to look at it is that you saved 9 months worth of phone bill.

Not sure what kind fo hardware you have but TigerDirect has refurb Hub for $160.00.

Also, before you give up on your hardware, take out the ethernet cable between modem and ooma and swap the plugs; see if it comes back to life.
Customer Since: 3/13/10
Hardware: Hub with 4 Scouts
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 16 Mbps/2 Mbps
Setup: SB6121/WNDR3400/Hub
BigCrumbs Ebates: get Ca$h Back when you shop online!!

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Re: Unhappy customer experience (formerly happy)

Postby Nat Ray » Sat Oct 02, 2010 8:58 am

Power surges aside, does anyone know what else can take these units (Hub/Telo) down :?:

Best regards,
Nat Ray :cool:
Cox Communications > Motorola SB5120 > Netgear RangeMax WNDR3700 > Telo / Cisco Catalyst 2924 XL
Telo Handset / Panasonic KX-TG6445 + 7 other handsets = 12
3 Desktops / 4 Laptops / XBOX360 / Wii

QoS managed by router via Ethernet port . . .
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Re: Unhappy customer experience (formerly happy)

Postby n8399 » Sat Oct 02, 2010 11:23 am

motleyruse wrote:How long should one expect an OOMA device to last? For $250 I was hoping for more than 15 months. After calling and talking to customer service, however, there seems to be no option other than to buy a new device. Shame on you OOMA!

:x

Ooma Core y2&3 warranty $33 -20%/-30% coupon based on $249.99 purchase price @ SquareTrade.com. Telo y2&3 warranty $28 -coupon/$199.99 purchase price. 90 day window post Ooma purchase to buy warranty. Benefit of 20-20 hindsight.
From Ooma Core SquareTrade warranty:
"HOW THE COVERAGE WORKS:
* Reimbursements: Often times, reimbursing you the full cost of the item is faster and more cost-effective. If your item's shippable, we will provide you with a pre-paid shipping label. We generally pay claims (minus the minimum postage fee for the label) within 3-5 business days of item receipt.

If we decide to repair, here's how the coverage works:

* For Shippable Items: We will give you a pre-paid shipping label (for laptops and TVs, we will mail you a shipping kit to ensure item safety). Once you've shipped your item to our service depot, we will repair it within 3-5 days and then ship it back to you at no cost to you. Laptops get express shipment both to and from our depot.

VALUE OF YOUR COVERAGE

The total value of your warranty is in most cases equal to the purchase price of your item. For every valid claim filed against your item for which we provide repair services, the total value of your coverage is reduced by the cost of the repair services rendered. In the event a valid claim is filed with us and repair costs are estimated to exceed the current value of your warranty - the balance of your warranty value will be offered instead.
"
Last edited by n8399 on Mon Oct 04, 2010 1:36 am, edited 4 times in total.
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Re: Unhappy customer experience (formerly happy)

Postby roadshow » Sat Oct 02, 2010 4:12 pm

Keep in mind that SquareTrade will only cover the cost of the OOMA. If you have a hub, you may have to buy a Telo to replace it. I would rather keep my Hub & Scout combo. I prefer it to the Telo. Does OOMA's Warranty cover for a direct hub to hub replacement?
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