Charged for fixing my Caller ID info?

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Charged for fixing my Caller ID info?

Postby sylfer » Sat Feb 11, 2012 5:48 pm

I've had an OOMA account for a few years (OOMA Hub). My caller ID information has consistently been incorrect; when I make a call, the callee sees OOMA INC on their phone. So, a few weeks ago I emailed support and asked them to correct my information.

Today I opened my american express bill and see a charge from OOMA for $19.99??? I didn't know what it was for (support never mentioned a charge to me) so I checked my account in MyOOMA and sure enough, I see this charge:

Date: 2012-02-02
Item Qty Price Subtotal
Caller-ID Name Provisioning 1 $19.99 $19.99

Why do I have to pay OOMA for correcting incorrect information? And why was no mention of a charge made by OOMA support? I will be disputing this charge with Amex.
sylfer
 
Posts: 13
Joined: Fri Oct 02, 2009 11:22 am

Re: Charged for fixing my Caller ID info?

Postby lbmofo » Sat Feb 11, 2012 5:59 pm

Better to call Ooma and tell them what happened. U didn't request a CNAM change but rather they never provisioned your CNAM.
Customer Since: 3/13/10
Hardware: Hub with 4 Scouts
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 16 Mbps/2 Mbps
Setup: SB6121/WNDR3400/Hub
BigCrumbs Ebates: get Ca$h Back when you shop online!!

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Location: Greater Seattle

Re: Charged for fixing my Caller ID info?

Postby sylfer » Sun Feb 12, 2012 6:27 pm

OK Thanx. Just sent a note to OOMA requesting a reversal of the charge. We'll see what happens. ;)
sylfer
 
Posts: 13
Joined: Fri Oct 02, 2009 11:22 am

Re: Charged for fixing my Caller ID info?

Postby sylfer » Fri Feb 17, 2012 1:14 pm

Just talked to an OOMA support rep - they have reversed the charge. :)
sylfer
 
Posts: 13
Joined: Fri Oct 02, 2009 11:22 am

Re: Charged for fixing my Caller ID info?

Postby lbmofo » Fri Feb 17, 2012 2:52 pm

sylfer wrote:Just talked to an OOMA support rep - they have reversed the charge. :)

Good thing.
Customer Since: 3/13/10
Hardware: Hub with 4 Scouts
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 16 Mbps/2 Mbps
Setup: SB6121/WNDR3400/Hub
BigCrumbs Ebates: get Ca$h Back when you shop online!!

Image
User avatar
lbmofo
 
Posts: 8854
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle


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