I'm a recent subscriber and so far, for the most part, am pleased with what I see. There is one
thing though that I find disappointing -- the ability to have a second phone number (with premier
service) be attached to a hardwired phone line, without giving up the first phone number being
attached to a hardwired phone line.
I understand this used to be possible with the hub and scout, but not with telo and the telo
handset. This forces me, and others like me, to choose between a dedicated hardwired
fax, with a dedicated phone number (the gold standard), and being able to connect my existing
phones to the telo. This is a choice I do not want to have to make. This makes it difficult
to "fire my phone company". I'm willing to spend money (for hardware -- not for higher service
fees beyond the premier subscription) to solve this problem.
This can be solved any number of ways, for example: future versions of telo, which have a
4-wire modular phone jack could support 2 hard-wired phone lines with premier service -- each
phone line only uses a single pair of wires. A splitter, available at any electronics or hardware
store, which swaps the pairs on one of the outputs could provide access to the second line).
Another solution: the new telo handset y'all are working on, or a similar device (like scout) could
provide the needed extra pair of wires to connect up a second hardwired phone line.
The bottom line: the telo handsets, while nice, are not currently a viable replacement for a second
hardwired phone line.