John1000, welcome to Ooma.
John1000 wrote:Is the Ooma mobile app as bad as it gets rated?
Ooma app works fine now. From time to time, there would be stretches where something would be broke. Example: when iPhone 4S came out, the resulting new update broke the app for non 4S. When a fix came out for that, it worked except the app stopped working on 4S. Then they fixed it again and now it works on all iPhones. Other than those situations, I am sure there are other cases where one didn't know they had to be an Ooma customer. Or didn't know they had to go into my ooma account to generate a random password to use on the app (and can't use the password for my ooma account); have to put a 1 in front of their main number as login etc etc. All in all, the app is great if you are Premier (get 250min free calling a month) or you subscribe to Ooma international plan where you can dip into your bucket of minutes anywhere there is wifi/3G. This app is even better if you go overseas; calling US for cheap. Calls to Ooma numbers are always free.
John1000 wrote:I just connected my service this evening. My system is blinking red at the moment. Customer Service is not available now, so I'll have to wait to call them tomorrow. As I read through the instructions that came with the unit, the stuff here and on the internet, I'm not getting a very good feeling for this VOIP system.
If you activated your Ooma online already, it should come online. Make sure you turn off all devices and turn on each device 1 by 1 starting from modem (then whatever is connected to modem; router, or ooma, then ooma or router) waiting for each device to come online/sync before you turn on the next device.
John1000 wrote:But I have 90 days to try it. I'm giving Ooma a chance to provide a decent service and prove my suspicions wrong, but I'm seeing too many gotchas already. I believe I just read that the Bluetooth adapter that came with my unit requires the premier subscription to work - huh? Wow, what a way to lock people in to paying a yearly rate. What does one have to do with the other? I hope I was dreaming or something when I read that.
That used to be the case but now bluetooth is for all Ooma users. You'll like Ooma.
John1000 wrote:I do not mind paying for things that work. So now that I have activated my account (not working now - it did initially), I'll need to configure my bluetooth adapter and hope that it works at which point I'd need to sign on to the yearly subscription to continue to use the bluetooth capability, and then I'd have to hope that I can get a $10 mobile app to work in 15 minutes. Wow, quite a slalom course ahead of me. We're not doing so well right out of the gate, either. Things will have to work perfectly to justify the cost or it looks like Ooma with be going back to be sold as another refurbished unit on Woot.
If you run into challenges, let the folks know here and someone will jump in and help.
Once your Ooma works, you can look into "optimal setup"
Do the following optimal setup (especially the part "use built in mac address"):
If after Router - viewtopic.php?t=12403
If before Router - viewtopic.php?t=9536#p66155