I can hear perfetly fine but people can't hear me

Need extra help installing your Ooma Hub or Telo system? Let us know.

I can hear perfetly fine but people can't hear me

Postby Eyrotranslations » Thu Apr 30, 2009 1:39 pm

I installed my ooma hub a couple days ago. I have Hughesnet satellite internet. I have an ethernet cable from Hughesnet to the internet port in my lynksys router. Another ethernet cable from my router to the modem port in the ooma hub. I hava a blue tab in the hub, phone line, and I can dial and hear everybody but nobody can hear me.
I called ooma tech support and they asked me to connect my computer to the home port in order to go setup.ooma.com, which I tried but I am still not able to get to that page. I get a "cannot connect" message. Then we tried the ISP 172.27.35.1. I got a "server not found" message. We did the test speed and I got a 2.62 mb/s download speed, and 0.26mb/s upload speed results.
So far, tech support has not been able to help me and engineering never called me.
Does anybody have a suggestion? I would really appreciate it.
Eyrotranslations
 
Posts: 3
Joined: Thu Apr 30, 2009 12:51 pm

Re: I can hear perfetly fine but people can't hear me

Postby WayneDsr » Thu Apr 30, 2009 1:54 pm

According to what I've read ooma will not work with wireless, including Huges net. The latency of the upload connection (your voice) is not sufficient for ooma.

Go to http://www.whichvoip.com/voip/speed_test/ppspeed.html

And lets see your specs.

Wayne
WayneDsr
 
Posts: 3791
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: I can hear perfetly fine but people can't hear me

Postby Eyrotranslations » Thu Apr 30, 2009 2:12 pm

Good afternoon Wayne,

Thank you for your prompt reply.

Here are the results:
Jitter 1456.3 ms
packet loss 2.0%
MOS score 3.2
download speed 1.08 Mb/s
upload speed 227 Kb/s
Quality of service 84%

I don't know think if this matters but I want to be able to use my phone line without having to use my computer. Therefore, I don't see what does that have to do with the wireless, but then again, I am definitely not an expert.
I just want to know what changes need to be made in order to get this to work.

I would appreciate any help and/or suggestion you can give.

Thanks again.
Eyrotranslations
 
Posts: 3
Joined: Thu Apr 30, 2009 12:51 pm

Re: I can hear perfetly fine but people can't hear me

Postby bw1 » Fri May 01, 2009 8:05 am

Based on your jitter and packet loss, I'm not surprised that it's not working well.

With a satellite internet connection, there is a 1/2 second or more delay (latency) of when the data is sent to when it is received due to the satellite being in geosynchronous orbit, 24,000 miles above the earth.

Refer to the faq here:
http://www.ooma.com/learn/ooma_faq.php?section=setup#q4

It would be interesting to see these stats for your connection:

Average download pause: 7 ms
Minimum round trip time to server: 79 ms
Average round trip time to server: 80 ms

These should be available from the same voip test that you did here:
http://www.whichvoip.com/voip/speed_test/ppspeed.html
User avatar
bw1
 
Posts: 1756
Joined: Wed Mar 18, 2009 9:06 am
Location: MI

Re: I can hear perfetly fine but people can't hear me

Postby buzzman » Fri May 01, 2009 11:34 am

When Wayne wrote "wireless", I think he meant satellite. Since you connect to the Internet via satellite, there's a possible latency issue so Ooma may not work for you.
buzzman
 
Posts: 87
Joined: Mon Apr 13, 2009 4:04 pm

Re: I can hear perfetly fine but people can't hear me

Postby WayneDsr » Fri May 01, 2009 12:03 pm

Right, Satelite is "wireless", meaning any means other than direct wire or fiber. Neither one will work properly with ooma because of the latency issue.

Wayne
WayneDsr
 
Posts: 3791
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: I can hear perfetly fine but people can't hear me

Postby Eyrotranslations » Fri May 01, 2009 12:42 pm

Well, I went back to the link for the test page and these are the result I got:

Jitter 122.6 ms
Packet loss 0.0%
MOS 3.6
download speed 1.08 mb/s
upload speed 227 kb/s
Quality of service 55%

I guess my question is: Is there anything I can do to get ooma to work with Hughesnet, or this not an option?

Thank you all for your help.
Eyrotranslations
 
Posts: 3
Joined: Thu Apr 30, 2009 12:51 pm

Re: I can hear perfetly fine but people can't hear me

Postby bw1 » Sun May 03, 2009 4:13 am

You're still not showing all the stats available from the test.
User avatar
bw1
 
Posts: 1756
Joined: Wed Mar 18, 2009 9:06 am
Location: MI

Re: I can hear perfetly fine but people can't hear me

Postby niknak » Sun May 03, 2009 7:18 pm

The ooma documentation states :

"The ooma Hub device has been designed to work with a wired high-speed Internet connection (such as DSL, cable, or fiber-optic). While we have a number of customers who have used the ooma system with a wireless Internet connection, we cannot guarantee the performance will be quite as good. Please note that you can still use a Wi-Fi network in your home. For more home set-up information, please refer to the product documentation"
User avatar
niknak
 
Posts: 885
Joined: Tue Jan 27, 2009 7:53 pm
Location: Staten Island, NY


Return to Installation

Who is online

Users browsing this forum: Yahoo [Bot] and 1 guest