Wireless Adapter installation issue

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Wireless Adapter installation issue

Postby ekakadams » Mon Oct 10, 2011 3:16 pm

I installed the wireless adapter per the instructions and it does not work, I have rebooted my modem a Motorola 3347 and the Ooma box. When it scans for wireless connection, I select mine and enter the password, select add and it adds it but does not connect. It is plugged all the way in, I double and triple checked my password, I am not sure what else to try. Any help would be appreciated
Ed
ekakadams
 
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Re: Wireless Adapter installation issue

Postby thunderbird » Mon Oct 10, 2011 3:30 pm

ekakadams wrote:I installed the wireless adapter per the instructions and it does not work, I have rebooted my modem a Motorola 3347 and the Ooma box. When it scans for wireless connection, I select mine and enter the password, select add and it adds it but does not connect. It is plugged all the way in, I double and triple checked my password, I am not sure what else to try. Any help would be appreciated
Ed

Ooma Telo Wi-Fi Wireless USB dongle Setup:
If this is a new Ooma Telo installation, you must go to My Ooma https://my.ooma.com/home/login , register and setup your account first. Reference http://www.ooma.com/app/support/activation-and-setup .

You must have full access (the Wi-Fi password, if there is one) to an operating Wi-Fi network before starting this procedure. For travelling, in addition to the instructions provided, you only need the have the Wi-Fi network name and that Wi-Fi network password, (if there is one), for the location where you are at. When you go into a hotel or restaurant, the desk or counter will usually provide that information.

Obtain the Ooma Wi-Fi USB dongle and plug it into the Ooma Telo USB port. Temporarily connect one end of a network cable to the Ooma Telo Home port, and the other end to the wired LAN port of a computer. Temporarily turn off Wi-Fi in the computer, if the computer’s Wi-Fi is turned on. Remove power from the Ooma Telo and the computer. Make sure there isn’t a Network cable plugged into the Ooma Telo Network port. Re-power the Ooma Telo and computer. Let the Ooma Telo boot as far as it will boot. You probably will see the red Ooma symbol flashing. Type http://172.27.35.1 in the computer browser window. The Firefox browser seems to work best. The Ooma Setup pages opens. Click on Internet at left side of page. Make sure that Connection type is set to Automatic. Click on the down arrow to see choices. This step, Use Built In MAC Addresss, is optional if you only instend to use the Ooma Wi-Fi dongle for your Internet connection: Go down to Internet Port MAC Address: near the bottom of the page and Click on the Use Built In button. Click on Update Device. Click on Wireless at left side of page.
The Ooma Setup Wireless tab won’t show, unless there is a properly installed Ooma Wi-Fi Wireless dongle installed in the Ooma Telo USB port, or installed in a USB hub port that is connected to the USB Ooma Telo USB Port.
Click on Scan for Networks. Another page opens showing the available networks. Click on the Network name button that you intend to use. Click on next. Add the Wi-Fi password and click on Add. The network that you choose should appear. Next reboot the Ooma Telo. The Ooma Telo should go through its boot cycle and finish with a solid blue Ooma symbol on the face of the Ooma Telo.

If after following this procedure and the Ooma symbol on the face of the Ooma Telo remains flashing red and you have rebooted; go back into Ooma Setup, click on Wireless, put a check mark in the box located before the network that you have selected and select Delete. Then Scan for Networks, click on the button in front of the Wi-Fi network you want to use, Add the Wi-Fi password and click on add. Reboot the Ooma Telo.

If this is the first time use for the Ooma Telo, you will have to wait up to an hour for the Ooma Telo to download the latest firmware updates. Test by listening to a phone connected to Ooma Telo Phone port. You should hear the Ooma dial tone.

Alternate Ooma Telo Wi-Fi Connection Method:
An alternate way to set up your Wi-Fi Wireless connection to the Ooma Telo is to temporarily connect a network cable from a Router LAN port to the Internet port of the Ooma Telo. Make sure that the Ooma Telo Ooma Wi-Fi Wireless dongle is plugged into the USB port of the Ooma Telo. Make sure that a computer is connected to the Home port of the Ooma Telo, as instructed at the beginning of this procedure. Reboot the Router. Then reboot the Ooma Telo. Access Ooma Setup as instructed at the beginning of this procedure. Click on the Internet Tab and make sure Connection type is set to Automatic. This step, Use Built In MAC Addresss, is optional if you only instend to use the Ooma Wi-Fi dongle for your Internet connection: Go down to Internet Port MAC Address: near the bottom of the page and Click on the Use Built In button. Click on Update Device if changes were made. Click on the Wireless tab and follow the directions for the Wireless setup and instructed at the beginning of this procedure. When a Wi-Fi Wireless network is shown to be connected, disconnect the network cable from the Ooma Telo Internet port. Remove power and repower the Ooma Telo.

If after following this procedure and the Ooma symbol on the face of the Ooma Telo remains flashing red and you have rebooted; go back into Ooma Setup, click on Wireless, put a check mark in the box located before the network that you have selected and select Delete. Then Scan for Networks, click on the button in front of the Wi-Fi network you want to use, Add the Wi-Fi password and click on add. Reboot the Ooma Telo.

If this is the first time use for the Ooma Telo, you will have to wait up to an hour for the Ooma Telo to download the latest firmware updates. Test by listening to a phone connected to Ooma Telo Phone port. You should hear the Ooma dial tone.

Wi-Fi Invisible Network:
If you are using Wi-Fi Invisible, Visibility Status : in your Router, you may not see your Wi-Fi network when scanning for Wi-Fi networks. In that case you have to manually enter the Wi-Fi network name, security setting, and password. Start by accessing Ooma Setup, Wireless, Scan for Networks, but don’t click on any network radio buttons. Instead just click on Next. The nest page that opens has blanks to fill in with your Router Wi-Fi information.

Wi-Fi Security:
WPA2 does work for most routers, but if it doesn’t for your router, for testing, go into your Router and change the security level to WPA. Then go through the Wi-Fi connection process again. If that doesn’t work, go into your router and temporarily turn off Wi-Fi security to see if you can establish a Wi-Fi connection. Then go through the Wi-Fi connection process again. Make sure your Router firmware is up to date. It is important that if you can’t connect to your Router’s Wi-Fi, that you report this problem to Ooma Customer Support, along with the Router brand, model number and firmware version.

Ooma Setup Access Setup Procedure Using Wi-Fi:
If you want to access Ooma Setup without using a computer connected to the Ooma Telo Home port, do the following. Reserve an IP address in our computer, with a permanent lease, for the Ooma Telo. Next go to the Ooma Setup Advanced page and add a check mark to the Allow access to web interface from WIRELESS port box. Click on Update.
The IP address that you reserved for the Ooma Telo, is the address that you will type into the computer browser window to access Ooma Setup. Example: http://192.186.12.134 or the IP address that you assigned to the Ooma Telo in your router. Note: When using a Wi-Fi wireless Ooma Telo Internet connection, you can not use a static IP address added to the Ooma Setup Internet page.


Ooma Telo Quality of Service Settings:
Access the Ooma Setup Advanced page. Under Quality of Service set both the Upstream Internet speed and Down Stream Internet speed to 90% of the measured Upload and Down load speeds as measured by http://www.phonepower.com/speedtest. After running Phonepower Speedtest, click on the Advanced tab at lower left side. Take the Download Speed and the Upload speed, and multiply .9 times for each number. The resulting numbers are the numbers that you enter into Ooma Setup, Advanced page under Quality of Service Upstream Internet Speed (kbps): and Downstream Internet Speed (kbps): boxes. Click on Update. Then test making and receiving calls.

More Ooma Wi-Fi dongle Information locations:
http://www.ooma.com/products/ooma-wireless-adapter
http://www.ooma.com/app/support/ooma-te ... dapter-faq
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